K HealthReviews of khealth.ai

I’m a RN and understand the nature of trying to be seen asap but this idea of being seen 24/7 and it taking less than 30 min is brilliant !!!! My Dr asked all the right questions to ensure a proper Dx and of course i knew my problem i just needed access to treatment and this did exactly that as i was seen around 2am and on antibiotics by noon . Moving forward this service will be a “go-to” service for me . Thanks

Opportunity to get medical advice without leaving the comfort of my home!!

Dear [Health Program: K-Health], I am writing to express my profound dissatisfaction with the series of issues I have encountered while availing services from your organization. Despite being a contracted provider for Anthem, my experience has been fraught with unnecessary delays, miscommunication, and inefficiencies, significantly impacting my wellbeing and finances. Repeated Insurance Submission: I have submitted my Anthem insurance details multiple times, yet there seems to be a continuous oversight or mishandling of this essential information. Failure to Provide Services: Despite the provision of necessary information from my end, your organization has unexpectedly failed to process Prior Authorizations. This abrupt cessation of services is baffling and unacceptable, given your status as a contracted Anthem provider. Inconsistent and Unreliable Communication: My attempts to resolve these issues have been met with inconsistent responses. This includes an instance where a provider failed to show up for a scheduled appointment, followed by a message from another representative stating the inability to provide services for Anthem subscribers – a contradiction to your listed status on the Anthem website. Emotional and Financial Strain: This entire experience has not only caused me undue stress and frustration but has also resulted in financial burdens due to out-of-pocket payments for services that should have been covered under my insurance. In light of these issues, I have lodged a formal complaint with Anthem Insurance and have an upcoming meeting with an Anthem complaint officer at their headquarters. The level of service provided is far from satisfactory and seems to indicate a systemic issue within your organization that needs immediate attention. I urge you to look into these matters seriously and provide a timely and effective resolution. It is imperative that your clients receive the quality of service they are entitled to, especially in matters as crucial as healthcare. Looking forward to a prompt and constructive response. Sincerely, Joe Nelson

Was very fast easy and professional and helped me out right away.

My doctor was incredibly kind, considerate, and thoughtful. I actually felt listened to and cared for! K health is my go to for urgent care as well due to its convenience and fast response time of practitioners. In the new year I hope to utilize their primary care feature as well. I would suggest K health to anyone!

What I dislike is that the last 3 times I’ve used k health, I’ve ended up having to go to urgent care to get simple antibiotics that in my opinion, should have be prescribed through the app. It’s been a waste of the time I don’t have to use k health. (Single mom of three kids) I used to use k health in the past knowing I would get the help I need but that doesn’t seem to be the case anymore

DO NOT USE THIS COMPANY ! ! ! They are scammers ! You pay to be seen for a doctor to quickly recommend you or refer you elsewhere . Avoid helping or giving you antibiotics . I was charged to not be ignored by doctor and the doctor simply ended my visit . And they refuse to refund me for the money I paid absolutely for absolutlty no help . Customer support is also non existent . It’s a shame to take advantage of so many American that can’t afford to live let alone medical care . They don’t guarantee anything and SHOULD have that’s as the first discrepancy before people decided if they want to to take a risk with such a service . I hope I can help others from making my mistake .

I love the fact that I can contact a doctor when I need assistance. It was quick it was so easy and I didn’t have to get up get ready and drive to see someone in person.