Kia Motors AmericaReviews of kia.com

I would give zero stars if I could. Bought a 2023 Forte 2 months ago. Was sitting in traffic when the rear glass just shatters. No explanation no cause. And then Kia refused to do anything about it. The car has 25k miles on it. Unreal. Not even a 50% customer satisfaction assistance. Nothing. Their customer support really sucks. Stay Away!

My 2023 Kia Niro Transmission suddenly failed at 38k miles. That was disappointing but maybe I got unlucky. Kia started warranty repair, but the dealership didn't have any loaner cars, so when I asked what to do as I have a long commute and need to be in office for work, they responded with just go rent a car and Kia will reimburse you. To all who read this, always ask more questions and cover all bases before hand, as you can avoid the b.s. I am going through now. I never got this in writing When I called Kia America to open the warranty repair they never told me the hidden rules they have around rentals (this was actually recorded in the initial case and will come back later) So, after calling Kia America and getting the case open, their call support said, "yep, just go rent a car and Kia will reimburse you after the repairs are complete". Ohh how stupid I was... So I live in a HCOL area and cars are in demand so my basic econo car for 10 days that the car was suppose to be in the shop was $600+. Mistake #3 as I had a fair few points saved up in my CC I used the points to pay for the car rental as I didn't want to put the 600 on my card as I had a few other large expenses recently. I had to extend the rental as it did take longer to get it fully repaired and now, after the car had been repaired and none of the rules had been explained to me, Kia America initially would only reimburse $35/day for rental. I said this was not fair as it had cost more than that to rent and with the extension. They escalated to their goodwill program. Here things got worse, as now they are saying since it was via CC point redemption (no matter that there is a cash value attached to the receipt and the money came from my CC company) that they are unwilling to reimburse any but the extension (a small 100 payment). I am completely distraught as those points could have been saved for a (badly needed) vacation stay. Again none of this was explained to me before hand, if I had known about the $35 or the CC points I would have made things work, either get them to find me a car on short notice for $35/d or just put it on my CC and moved some money around, in order to get 100% reimbursement and feels like a complete betrayal of your customers.

Kia America Customer Care – No Independent Review of Dealership Add-On Concern: I contacted Kia America Customer Care regarding a concern with a $1,295 Plad Tech add-on associated with my June 2024 vehicle purchase from Aloha Kia Leeward in Hawaii. I want to be clear: my concern is not that the product exists, nor that I signed purchase documents. My concern is that the product was not clearly presented to me as an optional add-on during the sales process, and I do not believe I was given a meaningful opportunity to accept or decline it. I discovered this issue in 2026 after receiving a Kia maintenance reminder and reviewing my purchase paperwork to better understand the services and products included with my vehicle purchase. After reviewing the documents, I contacted the dealership and attempted to resolve the matter directly. The dealership, including General Manager Roger Moore, maintained that the documents were signed and offered a goodwill resolution consisting of Kia Care services and a partial payment. I did not accept this offer because it did not address my concern regarding how the add-on was presented. I then contacted Kia America Customer Care. A case was opened, but I was advised that Kia could not review the dealership contract, modify the transaction, or intervene in the dealership’s decision. I was directed back to the dealership for resolution. I appreciate that Kia Customer Care responded, but I was disappointed that there was no independent review of the purchase documents or the circumstances surrounding the presentation of the optional product. My recommendation to other Kia customers: carefully review every line item in your purchase paperwork and ask specifically which products are optional before signing. Transparency during the vehicle purchase process matters.

Called about rust on the quarter panel, 2026 kia Sportage with 5400 miles, lady wouldn't listen, she kept saying take it to a body shop and turn it into insurance, I told her she was nuts

If i could put zero I would. They may make beautiful, well equipped cars but they are unreliable. They definitely don’t stand by their mission statement. In less than 3 years i have had multiple issues, since i am a free months past the lemon law, they won’t do anything. Kia Motors’ mission is to produce high-quality vehicles with great technology and value. They aim to inspire customers through sustainable mobility solutions. Regretting switching from honda, going back to reliable not the cool gadgets

Future Kia owners beware! I purchased a 2020 Optima EX brand new. At 80K miles there was a shudder experienced when pressing the gas pedal. The dealership in Las Vegas had me pay for a software update which didn't fix the issue. A couple of months later they said the clutch in the transmission was the issue but no refund on the software update. The clutch repair was covered by the powertrain warranty. 2 weeks later the fuel pump goes bad, nearly $1400 repair. The car doesn't have 90K miles yet, clutch and fuel pump goes out. This brand has proven to be unreliable and untrustworthy. I really regret buying this car. Big mistake!!

Kia Sorento Hybrid 2022 After an 11-week repair, our vehicle is back in the shop again with the exact same dangerous problem. The car will suddenly shut off while driving, without warning, no matter where we are. The first time it happened was on Interstate 275, and the second time it happened on U.S. 19—both extremely busy and dangerous roads. This could have easily resulted in a serious accident. What concerns me even more was the response from the dealership. Instead of showing concern for our safety, we were told, "I'm going to go out to the car and it will start." That completely missed the point. The issue isn't whether it starts later—it's that it stops while being driven. My wife could have been seriously injured or worse. At this point, I have lost confidence in both the vehicle and Crown Kia's handling of this situation. We expected a dealership that promotes itself as a "family company" to put customer safety first. Unfortunately, that has not been our experience. This matter will not end with this review. I will be consulting an attorney and will continue to share my experience so other consumers are aware of what we have gone through. If your vehicle is shutting off while driving, that is a serious safety concern that deserves immediate attention. I sincerely hope Crown Kia begins treating these situations with the urgency they deserve.

I purchased a 2026 kia Seltos from Glassman Auto in Michigan on April 15, 2026. Was told plates would arrive two to three weeks in the mail. Today is June 29th and they still haven't come and I've called dealer ship every week,I have been paying a note and insurance for a car I can't drive because I have no valid plates