Kiara Sky NailsReviews of kiarasky.com

Missing plugs for expensive machines I bought they never sent ones out or contacted me back.

15 year nail veteran, I'm sorely disappointed with Kiara sky. This is not a company for nail professionals. Their products and equipment are very poorly made. Their dust collector has no suction, their nail drills arrive broken and never get repaired properly even though they should be under warranty, they block all the negative reviews of their products from nail professionals and only allow the good ones. I've never seen such a shady company receive so much business, they definitely have a good scam going. If you value your money don't shop Kiara sky. The one exception is their acrylic brush. That is the only item of value and quality they sell.

Not worth the trouble. The product is inferior- both the top coat and the base dry up and are unusable, with half the bottle of product remaining! Then when you order - count on being charged immediately- but receiving an email 4 days later- stating your order is still being processed. When you call for an update and explanation as to the hold up- you’re told it will be another 5 days before it even ships! That’s 9 days after you have been charged. They state they have the product in their warehouse- and won’t tell you how many employees they have packing these orders. There’s no expediting even though you are out the cost of half the product, due to its poor quality and ridiculously short shelf life. This is the 2nd time- the excuse for the outrageous delay in packaging your order to ship, is ALWAYS due to some enormous number of orders they have just received over the past weekend, due to a sale. If this is true, and they know this- then any reputable company would plan on this onslot of orders and hire more help to meet their customer’s needs!

This company is unprofessional, slow and has no idea how to run a business or conduct positive customer service. I bought a $300 nail drill from them that arrived broken (this was after waiting a week for KS to even process the order and a week to get to my house). They say they have a 30 day return policy. When I called to ask for a return shipping label because they sent me a broken e file nail drill I was told I need to send a video of the issue! Seriously? I spent $300 on a product from them because I wanted a high end quality machine. Why would I not want to keep it?? Kiara Sky is not customer oriented. They take your money instantly but take 2 weeks to ship within the US and they don't guarantee their products. I filed a complaint with the BBB as well. Save your money and save time by buying from some other nail supply company

On 07/06/23 I gave Kiara Sky 1 STAR review. I am happy to report that they made it right. They apologized and are sending me a new bottle...full this time. :-) Thank you Kiara Sky for correcting the error! ;-)

I like the products but takes forever to ship.

This review is based on how their ordering system is setup for discount codes. I was going to be a new customer & signed up for the messages to get 10% off my first order. I placed all items in my cart to proceed, however, I kept getting error messages about an item in my cart disrupting the application of the code. I played the removal game for a minute trying to figure out what item was the problem. I messaged customer service & their response was “discount codes cannot be used in conjunction with other promotions/offers”. My thought process is duh obviously. Dang near every e-comm platform has similar rules, HOWEVER, they simply apply the discount to the items that are eligible in your cart. Not tell customers to remove other offer items out of their cart, then apply the code, make your purchase, then make a separate order and pay additional package protection fees and shipping fees because 1 item wouldn’t qualify for free shipping. Just trash. I’ll be looking elsewhere for the items I wanted.

bought nails for my sister and they did not last long the tips break off easily lasted maybe 3 days on and these were gifts for her bc she does her nails all the time she can buy cheaper nails and they last longer.. not strong enough not thick enough for wearing to thin.. sorry won't buy again...