Veronica
I requested cancellation of the account…
I requested cancellation of the account via chat and email. They just keep trying to discount and ignore me. I told them I was going to call my bank and the FTC about fraud and they're still playing games.
Reply from KickstaJan 9, 2024
Hi Veronica, Thank you for taking the time to share your feedback about Kicksta. We sincerely apologize for any inconvenience you've experienced and are genuinely sorry to hear that you feel your cancellation request was not addressed promptly. We want to assure you that your concerns are of utmost importance to us. Please know that your account will automatically canceled on the 12th. Rest assured, no further charges will be deducted from your account. We genuinely appreciate you giving our service a try, and we regret any frustration this may have caused. Your feedback is invaluable, and it will be instrumental in helping us improve our processes and better serve our customers in the future. If there's anything else we can do to assist you or if you have additional feedback, please don't hesitate to reach out to our customer support team. We are committed to making things right and ensuring your experience with Kicksta is as positive as possible. Thank you again for bringing this to our attention, and we appreciate your understanding. Best regards, Kicksta Team



