Kiehl'sReviews of kiehls.com

Dopo aver fatto l'ordine ho letto le recensioni su questo sito e mi sono spaventata pensando che il prodotto ordinato (calendario dell'avvento) non sarebbe mai arrivato oppure arrivato non in perfette condizioni, invece sono rimasta piacevolmente sorpresa di aver ricevuto tutto nei tempi previsti! ho effettuato l'ordine in data 25.11.2022 (nel bel mezzo del Black Friday) e mi è arrivato a casa in data 30.11.2022 e devo dire in perfette condizioni e con i campioncini promessi!! ora non mi resta che provare i prodotti :)

Buyers be aware!!! The campaign says that a gift worth $62 comes with the purchase however when this product is out of stock, khiels is only willing to refund $10 for it’s mistake. Either the gift is only worth $10, or khiels has the worst ever customer service. Either way khiels is not being honest with its customer, simply won’t buy again.

If i could give them 0 stars, i would. I dont usually write reviews but, here's mine: I contacted them about a 1l bottle of creme de corps. It wasn't full. Not that it was used, it just wasn't 1 litre worth of product. I contacted them regarding this and they offered a discount on another product. Fine. Personally, it sucks to have to pay more money to benefit from a discount because of a faulty product. Just take off a portion of the price on the product itself. Thats what i asked. Couldn't get that. Fine. I asked to return the item to get a reimbursement and they gave me the go ahead. They told me that i should wait 3 weeks or 15 business days for the item to be treated and to get reimbursed. I waited. Nothing. Another week later, nothing. And another one began...i finally messaged them after more than a month of waiting. I thought that the sales would have slowed down the process a bit. Silence. I didnt get a response until i sent another ticket via their website and the response was that because so much time had passed, the product didnt qualify for a reimbursement. So, they had the product AND MY MONEY. I had to go through Klarna, the method of payment used, in order for them to allow me to, get this, return the item!! An item that they already have!! I responded to them showing the tracking information proving that i had returned it, still no response. I hate these people. 4 freaking agents and not 1 helped me at all. I am still pissed and waiting for a reimbursement 2 days after we last spoke. I am never ordering from them again. Neither online or in person. I was told their products were good and i wanted to try one. Huge mistake. Never recommending this company to anyone.

Ordinato un calendario dell' avvento 2022,spedito dopo due giorni,e arrivato con due giorni di anticipo rispetto alla data della consegna.Pacco ben imballato, è stata la prima volta che ho ordinato su questo sito e sono piacevolmente sorpresa.

Why Kiehls customer service is so bad? Is it normal not to answer to customer email for 7 days? You just ruin the brand with a such attitude.

Pessima azienda con poco serietà. Ordinato il prodotto pagato mai ricevuto . A questo punto chiederò il rimborso , sperando di rivedere i miei soldi . Pagata con American express…… pessima !!!

I’ve used their products for years and for the first time ever tried to leave a negative review on their company website. I received an email the same day saying, “Your review has been moderated.” They refused to publish the review! This company might want to think twice about their horrible customer service. I’ve been a loyal customer for years, but now am so angry I will never buy from them again.

Ordinato un calendario avvento....mai arrivato , mi rimandano al corriere il quale mi dice rivolgermi all'azienda........nessuna risposta , nessun interesse.