Reply from Kika UsaDec 16, 2024
Mairin,
Thank you for sharing your feedback! We're sorry to hear you haven't been fully satisfied with the results so far. To achieve the best outcomes with our skin and coat care products, we recommend following our three-step system: starting with a cleaning shampoo, then applying a function-specific shampoo, and finishing with a fixation conditioner or mask. This system ensures the coat is thoroughly cleaned, treated, and properly nourished, leaving it in optimal condition.
Additionally, all our shampoos and conditioners/masks are designed to be diluted at a 1:10 ratio, which ensures optimal performance and efficiency.
Regarding the delay in shipping, you're correct that Black Friday volume have contributed, and we appreciate your patience during that busy time.
If you have any questions or would like guidance on the best product combinations for your needs, our team is always here to help!
Warmly,
Superiorcare.pet team