KindfulReviews of kindful.com

Kindful is amazing and has helped our team become more efficient and effective. We also feel like it is a much more personable CRM and donor management tool. We changed recently changed systems and they have been very supportive in our transition to ensure we've been successful.

We purchased Kindful one year ago and I knew this was going to be the answer to our problems. Our salesperson did an excellent job of selling but unfortunately that is where it has ended. It is not user-friendly. It does not work well with Quickbooks. It is not an easy transition or download from an existing product. It is not report friendly. I would actually give it a lower rating except everyone has been so "Kind". The helpdesk is better than average. This transition has been a nightmare and I do not see it getting a lot better. Sorry!

Kindful is an excellent tool and their team members have been incredibly responsive and helpful with any issues we have.

We made the switch from a high dollar fundraising system to Kindful about a year ago. At first, we questioned ourselves but over time we have learned to adapt. Kindful has grown by leaps and bounds over the last year.

I absolutely love the Kindful platform. More than that, I'm always impressed with the customer service support and how they continually strive to improve functionality!

I really like working with Kindful. For the most part it is easy to figurer out and use. I have had trouble using some of the integration when we sell tickets is the only problem that has occurred for me. The costumer service is helpful and easy to work with.

I love working with Kindful. I don't think we have even tapped the full potential it has with all of it's features. The customer service team is very responsive and helpful. We have had issues with communication between Quickbooks online and kindful as well as with Stripe. But all would be fine if you make sure to stay on top of the tasks you need to do in order to transfer the information correctly.

We've been using Kindful for a fairly short period of time, but I can share some feedback based on our early experiences: - Lovely clean and simple design makes it easy to use - Easy to set up online payments and automate receipts, etc. - Nice functionality for crowdsourcing donations - simple and quick integration with email marketing platforms and other online services (e.g. Eventbrite for events) - the online help/documentation and videos are excellent - the response from the support team is good Some things have proven a bit harder to get to grips with: - Reporting enables relatively easy filtering, but is limited in display options (there seems to be limited access to data fields - e.g. displaying soft-credits is limited, and little to no layout capability) - Integration with Mailchimp is good, as long as you want to integrate your entire list/audience with Kindful (there is no mechanism for importing a segment) - Although good and easy to use, the donation plugin for Wordpress is limited in comparison to the main online donation pages (e.g. you can't do an ACH transaction from the plugin, but you can from the main page). This leads to an inconsistent user experience. - Multi-currency is a bit of a problem with Kindful. I expect it is great if you mostly operate within one country/currency, but if you want to take donations from all over the world it is harder (and you can't store the info in Kindful in this way - this might have to be done in Stripe) - Brilliant for marketing-led activities (e.g. mailshots, events), but slightly less easy to use for personal interaction/'personal relationship building' for complex donation processes (e.g. grant applications with large orgs where you want to record multiple and complex interactions, or have a deal/project go through multiple stages) Overall I really like Kindful and am looking forward to getting to grips with it more as time goes on, but it will benefit from further development from the team.