Excellent
Based on 250 reviews
King Living USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1977, King Living has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King Living pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.
King Living USA (kingliving.com) has 250 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
250 approved reviews, newest moderated first
Mary O.
the team was wonderful to work with, friendly, polite and professional. they did an amazing job.
Reply from King Living USAMar 9, 2026
Dear Mary, Thank you for your 5 star review for our team. Regards, Deb, King Living.
Hollis C.
Rolan was extremely helpful with the issue I had. She followed up often and gave me frequent updates in regards to my shipment. Her attention to detail in this process, really made it an easiest situation.
Reply from King Living USAMar 9, 2026
Dear Hollis Thank you for sharing your feedback. We are delighted to hear that Rolan was so helpful throughout the process. Her regular follow-ups, clear updates, and attention to detail are exactly the level of care we aim to provide. It is wonderful to know she made the situation easy and seamless for you. We truly appreciate you taking the time to recognise her efforts. Regards, Deb, King Living.
John P.
Within 48 hrs after I made my purchase at the King showroom, Rolan contacted me via email to give me information regarding the build time and when I could expect delivery of my pieces. It turned out that we had a vacation scheduled during the expected delivery window so Rolan kindly worked with us to ensure there wouldn't be any issues and the day after we returned home we got our beautiful new King sofa chair delivered - we're very happy and satisfied, thanks Rolan!
Reply from King Living USAFeb 26, 2026
Hi John, Thank you for the 5 star rating. It is wonderful to hear that Rolan reached out within 48 hours of your showroom purchase to provide clear information about the build time and expected delivery window. Planning around a scheduled vacation can be stressful, so I am so pleased he was able to coordinate everything with you to ensure there were no issues. Regards, Oliver.
Amir S.
Order no: SOM25110377 Arrogant Business with small print T&C. Upon goods arrival, they refused to give me delivery schedule till I make payment. Which I did not like, as I told them I will make payment in advance of delivery, I just need to know when you will deliver. Delivery team was equally non-counteous, they refused to help me move my old sofa. I was alone at home and you can imagine my difficulty and embarrassment on their attitude and refusal.
Reply from King Living USAFeb 26, 2026
Hi Amir, Thank you for the 5 star rating. I am very sorry to read about your experience. Could you please provide your order number so I can investigate this further and contact you directly to discuss what happened? Regards, Oliver. 00980485
tracey
Great communication, delivered on time in perfect condition, professional staff
Reply from King Living USAFeb 16, 2026
Hi Tracey, Thank you for the 5 star rating. I am so pleased to hear you experienced great communication, on time delivery and that your furniture arrived in perfect condition. It is also wonderful to know our team were professional throughout. Regards, Oliver.
Shane L.
Had an issue with an armrest upon delivery, but John Paul handled everything promptly and a technician was sent to fix the issue.
Reply from King Living USAFeb 16, 2026
Hi Shane, Thank you for the 5 star rating. I am sorry to hear there was an issue with the armrest on delivery, however I am very pleased John Paul handled everything promptly and arranged for a technician to resolve it. Acting quickly to put things right is so important. Regards, Oliver.
Janet
Months after continuing to not process the refund promised, we finally had to ask our credit card company to dispute the charge. We won the dispute but only after a lot of time and effort. You better hope nothing goes wrong if you buy from them!
Reply from King Living USAFeb 6, 2026
Hi Janet, Thank you for taking the time to share your experience. I am very sorry to read about the ongoing frustration you faced in trying to receive a promised refund, and the amount of time and effort it took to resolve this through your credit card provider. I understand how disappointing and exhausting this situation would have been, and I regret that it reached this point. This is not the experience we aim to provide, and I appreciate you bringing this to my attention. Please reply with your order number so I can investigate this further and contact you directly. Regards, Oliver 00974427
MW
Prompt reply and resolution of issue without any problems. Notification clear and detailed. Follow up after my emails was also prompt
Reply from King Living USAFeb 3, 2026
Hi, Thank you for the 5 star rating. It is great to hear that your issue was resolved promptly and without any problems. I am pleased to know the notifications were clear and detailed, and that follow up after your emails was handled quickly as well. Regards, Oliver.
