KingSizeReviews of kingsizedirect.com

Ordered a mens crewneck shirt and they sent me womens pair of pants. After returning I have waited over a month for the shirt and still don't have. Endless calls to customer service with the response that no manager is available and "my manager will call you back" - they never do. Worst customer service I have ever dealt with.

I've been a customer for several years. The service has gone very bad. My recent order doesn't even show in the website. I tried to email them and the email was rejected. I won't be ordering from them again.

I’m so sad I didn’t do my research before buying from King Size but I’ve ordered things several years ago with no issues. No matter what you order and how on sale it is, you end up paying more than the regular prize in the long run. Something is always back ordered and you end up being charged shipping for each order. Shipping prices aren’t consistent even though they are the exact same items. Prices on backorders are always higher than when first ordered. Refunds are never fully refunded even if you choose the gift card option. Every interaction with them is ridiculous. At this point I want to just throw my $200+ gift cards away and chalk it up as a learning experience.

King Size Direct used to be our go-to for big and tall clothing, but since merging with other retailers, their prices have increased, and customer service has declined. In December, I ordered shirts for my son, but they overcharged me, so I returned the items and canceled a backordered piece. I followed their return instructions, dropped off the package at UPS, and assumed everything was settled. Three months later, they charged me $100 for the backordered item, and I discovered my $150 return was never credited. After weeks of emails, customer service keeps making promises but won’t fix it. Now they demand a tracking number I no longer have, and to top it off, I have to wait for the backordered item to arrive just so I can return it again.

Sizes are much larger and not only do they not refund shipping, but they charge you an extra $10.99 to send the product back. Total ripoff To clarify, the size was not close to DXL, Dillards or other big and Tall stores. I ordered 2xlt linen pants and they were almost 2 sizes bigger and longer. Horrible experience. Never using them again. Complete rip off.

I went online to purchase a shirt. They sent it to an address that is not in my shipping addresses, though I once lived there. They insist I made the mistake, but I can tell I didn't since nothing is correctly capitalized. They refuse to admit they made any sort of error and claim it's all my fault.

I really wish I would have read these reviews before I ordered from them. It appears that I've had the same issues as everybody else. Their products are overpriced. They don't hold together well and I tried to get $47 that they owe me, but they came app with excuse after excuse why they couldn't give it to me decided to go elsewhere.

The package I paid for expedited shipping on was delivered to the wrong address and is no longer where the delivery photo indicated. I called for support in getting it delivered to the correct address but was told I would have to wait a week to have a affidavit posted to me which I will need to mail back to receive a refund. I was ready to be a loyal customer but no more