Antoinette A.
Dyno's fav
Easy to order Fast delivery Dyno loves it.
Reply from KismetJan 2, 2026
Amazing! We're glad you and Dyno are loving Kismet!

Excellent
Based on 465 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kismet is listed under Pet Stores.
Kismet (kismetpets.com) has 465 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
465 approved reviews, newest moderated first
Antoinette A.
Easy to order Fast delivery Dyno loves it.
Reply from KismetJan 2, 2026
Amazing! We're glad you and Dyno are loving Kismet!
Matt E.
I flubbed the mailing address (was a bit confusing, so maybe look into that process, Kismet) on a new subscription and within a day we had the error corrected free of charge. Shantel was great.
Reply from KismetJan 2, 2026
Thanks for the feedback. We're happy we were able to get everything sorted. Reach out any time!
Kelly
My dog loves this food. The nuggets are what he really goes crazy for. I ordered more, but my dog only weighs 8 pounds, so have to limit sizes.
Reply from KismetDec 30, 2025
We're so happy your dog is enjoying Kismet. The nugs are delicious. Reach out to us anytime with thought or ideas.
Lori
My dogs like it. I e had delivery issues and some rotten food delivered. But Kismet alway made good on their product.
Reply from KismetDec 29, 2025
We hope to continue to earn your trust and keep your dogs happy and healthy. We continue to look for ways to improve so reach out any time.
Deborah
Our very picky eater, an 80 pound puppy, has chosen Kismet as an acceptable meal, a proud endorsement on her part. We mix her cup and a half of Kismet with 1/2 cup of another brand and mealtime is a happy time. She has rejected so many respected brands. Thank you Kismet!!!
Reply from KismetDec 29, 2025
This makes us so happy! We're glad we meet your pup's refined tastes :). Reach out any time with feedback.
Wendy F.
I am on a subscription and did not get my December order. Texted many times to no relief. Had to drive 2 hours back to my shelter and they gave me a bag. Horrible customer service. If it happens again i will cancel. How hard is it to send a bag once a month?
Reply from KismetDec 26, 2025
We’re really sorry for the disruption to your December delivery. We know how stressful it is when something your dog depends on doesn’t arrive as expected. While we work hard to deliver every order on time, shipping partners do occasionally lose packages. As soon as this came to our attention, we issued a full refund on December 22. Our team is also reaching out directly to make sure everything is set up smoothly going forward. For the fastest support, our team can always be reached at [email protected] if any issues arise. Unfortunately, we don't have a number to text us at. Reliable, consistent delivery matters to us, and we’re always working to get better. We truly appreciate you and hope we can continue to earn your trust.
Tommy G.
Our dog eats well.
Reply from KismetDec 26, 2025
We agree. :) Reach out anytime with feedback.
noufal P.
I am satisfied with service provider
Reply from KismetDec 19, 2025
We're happy you're enjoying Kismet.