KitchenallReviews of kitchenall.com

Website says ships 3-5 days - not true 5-10 is reality ,so if you are desperate- go elsewhere. When product does come its damaged , refused the shipment- was promised express priority shipping of a new case- didn’t happen. Everyday was told it shipped when it didn’t ship was promised emails with tracking numbers - not 1 email. Waiting on product when you need it so bad is one thing but to be told the item had shipped multiple times when it hadn’t was so frustrating when we needed it so badly. Ended up having to ask for a refund and go somewhere else. Hopefully I’ll see the credit on my credit card - if not that will be another battle. Worst place I’ve dealt with in all the years of buying on line. Definitely hurt my business not having it.

Do not do business with Kitchenall. They are completely incompetent and their checkout system is dangerous. ​I ordered a cooler for my business. I filled out the shipping form correctly. When I went to pay, their website glitched. It cleared the form and defaulted to my billing address without telling me. ​I contacted them immediately to fix the address. I needed it delivered to my food truck builder. They refused. They claimed they couldn't deliver to a "non-commercial" address. This makes zero sense. They were perfectly happy to ship it to my personal home address five minutes earlier. But a professional builder isn't "commercial" enough? ​I asked them to call me to straighten this out. They refused. They took thousands of dollars from me and wouldn't even pick up the phone. They wasted my entire day over their own mistake. ​They are amateurs. Their technology fails, their logic is backward, and they do not care about the customer once they have your money. Go somewhere else.

They cancelled my order for a commercial freezer with the excuse that it is company policy that billing address and the delivery address should be the same! Ridiculous. They wanted to be paid by check instead! That is a huge red flag, as I would not have had any recourse if something went wrong. Bad business practice.