Reply from kittysuppsMar 23, 2026
Hi Leslie,
We are really glad you spoke up, because your experience matters just as much and we would never want you to feel like you fell through the cracks simply because you found your voice in someone else's thread.
What you are describing, an unopened product you didn't want to keep, and an offer that felt like it barely scratched the surface of what was fair, is not something we want to leave sitting unresolved. That 10% offer clearly didn't come close to making this right for you, and we completely understand why.
So here is what we would love to do for you personally. We would like to refund you the full amount for the product and ask that you keep it, because we genuinely believe that once you give it a chance, you might be surprised by what it does for your cat. That is not us trying to wriggle out of anything, it is us genuinely wanting you to have a good experience with KittySupps after such a poor one. However, if that still doesn't feel right to you and you would prefer to return the product for a full refund instead, we are completely happy to make that happen too. No argument, no pushback, just a clean and fair resolution whichever way works best for you.
Please email us at [email protected] and we will get this sorted for you personally and promptly.
- Mariel from KittySupps