Kohler Co.Reviews of kohler.com

I was sold two Kohler Anthem Duos by the Kohler store with an understanding that I expected to use them remotely with the Kohler Konnect app. Well, Kohler deceptively has “Anthem” in the name of this product, but it DOES NOT have any smart connectivity. It’s an overpriced stand alone controller without true “Anthem” connectivity. Unfortunately Kohler doesn’t allow returns on these units. I’ll also add that both dials were damaged, with physical dings in the metal, right out of the box. The Kohler Anthem experience has been less than desirable, unclear product details, misinformation from their store (and the website AI doesn’t have the answered either, what feels like inaccurate marketing I. The Anthem Duo product, hard to find equipments, and poorly written installation manuals. I will say that my few interactions with Kohler technical support were good - they were friendly and tried to help. I posting this to trust pilot because it was moderated on Kohler’s own website.

I bought a new Kohler toilet which was installed as a part of my bathroom renovation. After about the second month the valve intermittently stopped filling the tank till it finally stopped altogether. I called Kohler and made me jump through a paper chase that makes it to get relief for the defect. I finally gave up and replaced the valve at my expense. They have no customer service so you need to discuss your options with the retailer prior to purchase if you decide to replace them with a Kohler. I need to replace three more units and will not be getting a Kohler in the future.

What has happened to Kohler? I bought two toilets from them, from the Memoirs line. The first one came with a bowl with a big, roughly inch-square manufacturing flaw in the glazed porcelain, on the outside near the top edge of the bowl, right in front. Is there no quality control at all? How did they miss this? Had to return the bowl and wait like six weeks for a new one. Then the toilet doesn't flush properly, but I'll live with it, since I can just hold the flush handle down longer and let more water into the bowl that way, but still. The second toilet looks good but leaked right from the start. I called Kohler, they diagnosed the problem, sent me a replacement kit for I forget what the name of the assembly is. It's on the left side in the tank. I had to pay for a plumber to come switch out the old part and install the new one. It worked for half a day, then started leaking again, this time from the flush valve assembly, which is everything else inside the tank that wasn't replaced before. Called Kohler again, they mailed me a replacement kit. Assured me that it's very easy to replace on my own, won't need to hire a plumber. Kit arrives, missing FOUR PARTS. Also, the process will be challenging for a non-plumber, not easy. I have to remove the whole tank and replace gaskets and other things, then lift the tank back on and try to hook it all up again. I am so angry and fed up! Gave two stars only because the toilet design is beautiful, but quality is so low it's shocking. UPDATE: I'm updating this review on 4/6/2025. It turns out I didn't need to use all the parts in the kit Kohler sent me, and I did eventually fix the leak without having to hire a plumber. But it took three calls to customer service to get to where it was fixed. First they had me replace a gasket. Didn't work, so then they had me replace the upper part of the flush assembly. Didn't work, so then they had me replace the lower part of the flush assembly. That did the trick and no more leak. But next, while this was going on, a Kohler shower head I've only been using for a month sprang a leak from the ball joint at the top, and Kohler is mailing me a new shower head to replace it. Such shoddy products. I have to say, Kohler's customer service department is fantastic. I've called many times. Each time, I was on hold for a very short amount of time. Every person I spoke with seemed to be in the U.S. and they were all very knowledgeable and really nice. I always felt like they sincerely wanted to help me out, and they did. The great customer service is the only thing that keeps me from hating Kohler entirely. At least they're doing all they can to make it right after the fact.

Another bad experience in 3 months. Bathroom fixture bought through Lowes. $1000 toilet. Box crushed. Inside toilet bowl and tank much debris and dust. Flush lever filthy. Contacted customer followed the protocol to register a complaint. Basically told to hash it out with Lowes. If that doesn't work get back to them. No. Not going to happen. Kohler needs to correct it not the customer. They need to hold their freight contractors and dealers accountable.

Toilets do not flush properly. I switched to a different brand after 3 bad Kohler experiences. I contacted Kohler and they advised the last model I purchased had been taken off the market and replaced with a new design. However they did not offer any compensation.

Very disappointed in how the company changed. Their toilet seats aren't made the same, and when I ordered one, it came without any bolts or screws. Not the best product anymore.

Do not buy Kohler toilets! You will find no replacement parts available (or a 1-2 month lead time to get a rebuild kit!) I was fortunate to find a local plumbing supply with 1 in stock. Kohler does great marketing but has terrible support for customers. Their parts are non-standard and will force you to hire a plumber for a simple fix. Shameful!