Kohl'sReviews of kohls.com

I have just about had it with them. They're clothing isn't what it used to be. You get coupons or Kohl's cash, go online to use it and somehow a 10 Kohl's cash ends up giving you way less when you put it in. I got a 30% off and thought I'd look for towels. Nope, can't use it for towels!!!! Really Kohls? So I took them out of the cart and I'll shop elsewhere

I usually shop at the Longmont, CO store. I am disappointed because this store does not have enough sizes of clothes on the floor. Sizes are XS and XXL. I wear a M or L and want to try on clothes in the store. Associates tell me I can order my size online. No, if I have to do that, I shop on Amazon. Please stock adequate sizes!

Our recent visit found the shoe department in complete disarray. When asking a price of a male employee my wife was chastised for not saying good morning and was told that all the people at Cape Cod were rude. When I approached to ask a price I too was reprimanded for not greeting him. WTF. I returned items to the shelves, none of which were priced. We purchased our other items and informed the associate at the register that kindly apologized for his behavior. Her name I believe was Jessica ( She understands customer service.)

WHEN I ORDER AND YOU GIVE A DATE TO RECEIVE ITEMS AND THEN THEY DONT SHOW UP AND YOU HAVE NO IDEA WHEN I WILL GET THEM THIS IS NOT CUSTOMER SERVICE!! DO NOT HAVE THIS ISSUE WITH OTHER PLACES!! YOU SHOULD HAVE THE TRACKING ABILITY TO TELL ME WHEN I WILL GET MY ITEM! RIDICULOUS!! WILL NOT USE YOU AGAIN!!!

You best be careful about Cashback.com ambush of your card information; I got hit and had to filee a complaint against crooks plus get a new WellsFargo Bank Card. And yes the shipping is bottom of the barrel, pathetic. But good T-SHIRTS ● BANKS SUDDRETH!

I've had it. I'm done with waiting weeks for my entire order to be ready for pu because it comes in multiple shipments or just doesn't meet the fulfillment time. I have two separate orders right now. Each has 1 item. AND THOSE ARE DELAYED. As soon as the pu date is 1 -2 days out you can almost bet your life that an email will come saying it's delayed. Kohl's has the worst fulfillment times of any similar stores. I have their CC and no longer wish to shop there.

We visited the Kohl’s at Princess Anne yesterday and we left genuinely shocked by how far this location has declined. Our family has shopped at Kohl’s for years, and I’ve never seen a store in this level of disarray. The shoe department was the first red flag — nearly four aisles had trash scattered everywhere. Not just a few items out of place, but actual debris on the floor, boxes opened, and merchandise tossed around. It looked completely neglected, and there wasn’t a single associate on the floor to ask for help or even to report the condition to. The bathroom was even worse. It resembled something you’d expect in a neglected public facility, not a major retail store. There was toilet paper all over the floor, overflowing trash, and an overall lack of cleanliness that made it feel unsanitary. It was honestly embarrassing for a store of this size and reputation. What made the experience even more frustrating was the absence of staff. No one was available to assist, answer questions, or even acknowledge customers. It felt like the store was running without any oversight or pride in its appearance. This location used to be reliable, but based on what I saw, it has truly declined. The store needs serious attention — from staffing to cleanliness to basic upkeep. I hope Kohl’s corporate steps in, because customers deserve better than what this location is currently offering.

Kohl's is the most difficult company in the business to deal with. You need two different passwords - one for shopping, the other to pay on your account. On the statement there is no description of the items purchased and it's very hard to figure out what is what. In spite of that, they do have a lot to offer and good prices. Especially on sales. Today a customer service rep named Van helped me and he was very good. Give him a raise! No complaints about him. But I stand by my comment that Kohl's is the most difficult company to deal with