Great
Based on 186 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Secure, Smart Home Monitoring Using Any Wired Alarm System. Konnected makes wired alarm systems smart by connecting to home automation platforms like SmartThings, Alexa, Home Assistant, Hubitat & more.
Konnected (konnected.io) has 186 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
186 approved reviews, newest moderated first
RC
Konnected.io is a game-changer! I turned my old wired alarm into a smart home security system that works perfectly with SmartThings and Home Assistant. Easy install, great support, and now I get modern automation without paying for an expensive new system.
Mark
Great product and integration with Home Assistant was easy and intuitive.
HerbsterK
Delivery was fast and arrived in good condition. The instruction are straight forward and it works very well with Smartthings. Excited to see that development with Matter is in the works too.
Matthew
Really happy with the Alarm Panel Pro, with interface boards connecting to my existing Bosch Solution 6000 alarm system. The detailed instructions, combined with the Al support bot, allowed everything to be installed within an hour and fully functional. Currently using it with Home Assistant, works really well!
John F.
I dislike that for a return you pass the shipping cost onto the customer. I’m returning something that cost around $20 and my actual refund will be around $6 because the shipping cost is being deducted from my refund. That is insulting. I won’t be back.
Mike H.
The communication was poor. I ordered $3500 worth of equiptment online. 90 mins later I called to change the order. I needed the replacements not conversion kits. The rep told me it was too late to cancel but Id get all of my money back. Instead of correcting the order they fullfilled the order and shipped it. Once I processed the return the new rep told me I'd have to pay fees for shipping. I have the chat log screen shots. I am not a happy customer. A ounce of prevention, and communication to resolve the order would keep me from disputing the payment. You can't tell a customer one thing then once you preceive you have more leverage change your story. I'm giving three stars because I know things happen but If it was one of my customers giving me a review this would have been a one star review. Now Im weeks behind and out money.
Reply from KonnectedAug 6, 2025
Hi Mike (or Richard), I looked into your account and support history and see that you placed two orders from our website both on July 22, 2025 and within 5 hours of each other. The first order for one single item, was purchased using the Amazon "Buy with Prime" button, which dispatches an order for shipment from an Amazon warehouse using your Prime benefits. The second order, which was much larger and represented the $3500 that you mentioned, was placed directly with our store and was ultimately fulfilled by our team (not Amazon). I see in your support history with Konnected support, that you attached screeshots of your chat with Amazon's Buy with Prime customer support asking to cancel the first smaller order. Amazon's fulfillment process is fast and automated, especially when an order uses "Prime" benefits, the window to cancel is usually measured in minutes, not hours. Unfortunately, once an order is dispatched to Amazon, we are at the mercy of their systems and we can only request a cancellation, but cannot guarantee it. In this case, you requested cancellation via Amazon's Buy with Prime customer support, but the order was too far along in the fulfillment process to be cancelled at that point. No worries though, because with your Prime benefits are free returns -- you just have to initiate the return from your Amazon orders page. Your second, larger order, was fulfilled from our facility by Konnected staff on the following business day, as we had no notes indicating that you were seeking to cancel or change that order.
A. N.
Turned out to be the solution I was looking for to utilize the existing hardware for my home alarm system. The documentation and videos available for installation made setup easy. I haven't used any of the konnected communities, however they seem to be a good resource for troubleshooting or general questions.
Regan B.
Support for a warranty product was fast and easy. I would definitely buy from Konnected based on their support teams.
