Average
Based on 55 reviews
Konstant Kreative3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fast and easy ad creation.Streamline the creative workflow for your in-house team, or work with ours. Perfect for brands and agencies.
Konstant Kreative (konstantkreative.com) has 55 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Peter D.
This campaign should improve to pay people frequently
Reply from Konstant KreativeAug 19, 2024
Hey Peter - It sounds like you might be interested in our affiliate program. You can learn about details here: https://konstantkreative.com/affiliate-program/ We will send you an email. Happy to connect to help you learn more.
Jordan
The content itself wasn't bad, but deadlines were basically nonexistent. Communication with editors and anyone on the team is also lacking to a high degree. Very disappointed here.
Reply from Konstant KreativeMar 25, 2022
Hi Jordan! Thank you so much for leaving feedback with us. It's been a while since we have last spoken, but I just wanted to reach out and let you know that, here at Konstant, we have been taking note of our shortcomings over the past few months and trying to improve on them for the sake of our clients, and I think it's pretty safe to say that we have done a complete turnaround on all fronts in terms of how we operate. We have started implementing the use of team leaders who are in charge of project delivery, all of our communication efforts have been improved drastically, with every client being placed in their own Slack channel where we are able to work 1 on 1 with each other. Our design team has expanded as well, and have been separated into teams. Since implementing these changes, as well as other changes to our platform such as our UI design, we have been able to meet our promises like never before! If you would like to hear more about the efforts we have been making, I highly encourage you to send us an email at [email protected], and we would love to get back in touch with you :)
Jeremie L.
I was excited about the promised service but to be honest, timelines were not respected, quality of delivery was subpar, and their platform is confusing.
Reply from Konstant KreativeMar 25, 2022
Hi Jeremie! First off, thank you for bringing all of this to our attention. A few months back, we started to take a closer look at our Trustpilot scores, and we were noticing a trend in regards to our shortcomings as a business. After seeing the areas we need to improve in through reviews such as the one you left us, we started to get the ball rolling in order to enhance our platform, and start delivering on all of our promises. The first thing we took into account was our turnaround times. We have been able to improve these dramatically by splitting our design team into pods that are overlooked by a team leader, who has been tasked with passing project drafts back to clients every day. This has helped us stick to our turnaround time, and as a matter of fact, we are also seeing many instances where projects are coming in super early! Another area we were able to focus on through this transition was our delivery quality. Each team leader is incredibly skilled in making sure each project matches the exact directions of the brief, and that designers are able to use their own creativity to navigate through each project, providing clients with incredible, convertible pieces of content. Furthermore, our communication efforts have also been revamped, with each client being placed into their very own personalized Slack channel, allowing for constant access to team leaders, as well as account managers. With these efforts in mind, we believe it is safe to say that our platform is absolutely more intuitive, user friendly, and far more advanced than it has ever been, and we've only been going up from here! If you would like to hear more about the changes we have been making in an effort to ensure that our clients are getting the absolute best service possible, please feel free to reach out to us at [email protected], and we would love to hear from you! Thank you again for the feedback you have provided, because without it, we would not have been able to recognize the things that we needed to fix :)
Lukas J.
We're still wihin the first 2 weeks of using this and have been underwhelmed so far. They promise design work will be completed within 1-2 days. We are still waiting for assets to be completed almost a week later. We put requests in on Friday, they said it will be ready on Tuesday. It's now Thursday. I know people have found success with this service, but I've had emails go unresponded and of my first 3 design tasks, 2 are already overdue. I've used their competitor and they seemed to have better processes, better communication and never missed deadlines. I may revisit this review if things change but things would need to change dramatically before I can recommend this service.
Reply from Konstant KreativeMar 25, 2022
Hi Lukas! Thank you so much for this detailed response in regards to our platform. I just want to let you know that we have, in fact, changed dramatically since we have last spoken with you! After going over some things with our team at Konstant, we knew things were not going well, which is why we decided to revamp our entire platform for the sake of our clients. First off, regarding our turnaround time, it has dramatically improved for the better, with new drafts coming back to you in as little as 30 minutes from your request in some cases. Along with this, the quality of our designs have improved tremendously, and our communication capabilities have also been reworked, with every client of ours having their own personal Slack channel. If you would like to hear a little bit more about the changes we have made to our platform and service, please shoot us an email at [email protected], and we would love to get back in touch with you!
