Korbanth SabersReviews of korbanth.com

Reply from Korbanth SabersMay 24, 2026

We take every review seriously and have searched our records thoroughly — we are unable to find any order, inquiry, or customer interaction matching this account. We welcome anyone with a genuine concern to contact us directly so we can make it right. We have reported this review to Trustpilot for investigation.

Reply from Korbanth SabersSep 10, 2025

So, this immature teenager already left a 1 star anonymous review 1-2 weeks prior - We had an issue, and tried hard to resolve. The customer had no patience and unfortunately had a negative experience but posting twice about it, violates trustpilot rules - its possible that when this child matures more, they can understand how to be a responsible adult -

Reply from Korbanth SabersAug 27, 2025

Thank you for sharing your feedback. We sincerely apologize that your experience didn't meet expectations. We want to clarify that the delay occurred because we're committed to delivering products that meet our quality standards - we'd rather take additional time than compromise on craftsmanship. Throughout the process, we sent two update emails to keep you informed and ultimately provided a full refund when you returned the item. We understand that delays can be frustrating, and we always strive to communicate transparently about our timelines. In the custom lightsaber industry, production schedules can sometimes shift due to our commitment to quality craftsmanship. Our team worked diligently to resolve your concerns and maintain professional communication throughout our interactions. While we're disappointed this experience fell short of your expectations, we respect your feedback and will continue working to improve our processes. We genuinely appreciate customers who understand that quality craftsmanship sometimes requires patience, and we're grateful for the many clients who've had positive experiences with our products and service.

Reply from Korbanth SabersMay 7, 2025

everything this buyer says is incorrect. We issued a label so it could be returned and it never has been, so the customer kept it, so must not have been that unhappy - these are 100% verified aluminum and not plastic. See our hundreds of other positive experiences, left by adults and not children.

Reply from Korbanth SabersFeb 27, 2025

99% of saber sellers have their products made in China, but ours are USA-assembled. Now that our customer has shared their side, here's ours: We sent two products—one had some loose screws that needed tightening, and the other had some weathering, though the customer preferred it not to be battle-damaged. We acknowledged the mistake, offered to fix it, or alternatively, provided a refund along with a return shipping label. While we understand we can't always meet every customer's expectations, some are simply harder to satisfy—and that's okay. However, when you look at all the positive feedback from our happy customers on Trustpilot, this particular review seems unnecessarily angry . It seems like someone whose expectations weren’t met, and despite our efforts to resolve the issue, they chose not to accept our help. Unfortunately, it seems we might not be the right fit for their needs, and we regret that. We truly tried to make things right, and we wish them the best of luck with their future purchases.

Reply from Korbanth SabersSep 5, 2024

this customer has never purchased any of our products. They asked what is the metal that a product is made from, and when I responded with Aluminum, they accused me of having bad customer service, instead of just asking more questions if they needed more detail. Not really sure what I have done wrong. Just look at all our other positives, and you decide -

Reply from Korbanth SabersMay 23, 2024

mistakes happen, we offered to make it right, and you refused, and our cancel policy was listed and you agreed to it, so you choose your path and we did our best to help. I am sorry that we could not make you happy, we did try - you did get a full refund.

Reply from Korbanth SabersFeb 29, 2024

sorry that you were not happy.