Average
Based on 119 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know what it’s like to struggle.To not run as fast or jump as high.To deal with constant pain and injuries.To fight and claw against limitations, the things thatmake progress seem impossible.That’s why KoreHealth exists.We create simple, effective fitness tools designed tohelp you conquer those limitations.KoreHealth helps to maximize your performance andspeed up your recovery, regardless of who you are,where you started, or where you want to go.
KoreHealthOfficial (korehealthofficial.com) has 119 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
119 approved reviews, newest moderated first
Valerie A.
Order # 2421124709 Scale that is supposed to do more than weigh me. Trying to return it for a month. Got one response from an Emily Waters asking for the order number that was in the subject line. I sent it again. No response since. This company must be a scammer. Again, ORDER # 2421124709 FOR RETURN.
Ernesto Bueno Del C.
I am totally gobsmacked by a sudden introduction of a very expensive monthly subscription fee that was hidden !! not mentioned at all from the original purchase of the watches I actually bought 3 of them! Its a shocking con trick and the App not available on App store ??? Maybe was pulled by Apple once they were aware of the rip off subscription fees by stealth ! Don’t buy
Paul H.
pretty rubbish really i just spent 35 mins to find a kore 2.0 replacement strap should be a lot simpler than that and quicker
JB
I have the scale and mind you it was great till they required a monthly prescription. Now I just have a scale. What a rip off. There were no subscription fees when I bought it. Time to donate it!
Reply from KoreHealthOfficialMar 17, 2024
Hello JB, Your input is invaluable to us. I want to take a moment to explain that, in an effort to support app maintenance and cover various associated expenses, we have recently introduced a small subscription fee. We understand that such changes can be challenging, and we sincerely hope for your continued understanding and support. - Gaia from KoreHealth Customer Care
dmhaemmigsbcglobal.net
I purchased 3 of the Korescale gen 2 scales for Christmas not realizing that they require a subscription of $20 per month for each scale. That is $720 per year!! I requested a return right away (on December 25th) and I got one email with a general response of "I will have a manager get back to you within 24hours" I have sent several more requests - NO response since. I want to return these and get my $300 back. ORDER# 2320761617
Reply from KoreHealthOfficialFeb 24, 2024
Hello there. We understand that the introduction of a subscription may come as a surprise, & we sincerely apologize for any frustration/disappointment this has caused. The decision to implement this fee is aimed at sustaining the app & meeting various operational expenses. We have contacted you via email, please feel free to reply to us. We look forward to be working with you for a resolution. - Gaia from KoreHealth Customer Care
Roseann S.
I bought 2 scales as Christmas gifts not realizing you need to pay an annual fee to be able to use all the scale features. I have been trying to return the scales since December 26. Nobody will respond to me with information on how to return the scales. I would never recommend buying anything from this company!!!
Reply from KoreHealthOfficialFeb 24, 2024
Hello Roseann. Thank you for sharing your thoughts on the recent changes to the KoreHealth subscription model, and we appreciate your openness. Your input is invaluable to us. I want to take this opportunity to clarify that, in our commitment to maintaining and enhancing the app, we have introduced a subscription fee to cover various associated expenses. We have contacted you via email, please feel free to reply to us. We look forward to be working with you for a resolution. - Gaia from KoreHealth Customer Care
WO
Feb 11-2024: In response to your request for the order #, I have provided the order number to you several/multiple times in my attempts (both written and leaving voice messages) to get a response from you. HERE IT IS AGAIN: 2420943005, dated 1-13-2024. My reason for needing to return the watch & bands is this:: I have arthritic fingers and I am unable to use the band; cannot pull or push the clasp, thus cannot put the watch on or off. PLEASE ACKNOWLEDGE THAT YOU HAVE RECEIVED THIS LATEST COMMENT FROM ME. End of comment dated 2-11-24. PREVIOUS COMMENT: Have sent 'the form' requesting return instructions, several times. Have left voice mail, several times, requesting return instructions. No response!! Item was purchased 1-14, so the 30-day refund return period is near. All I want is instructions for returning the item.
Reply from KoreHealthOfficialFeb 11, 2024
Hello WO, We are sorry for the inconvenience caused. To assist you better with your return, kindly provide us your order number to locate your account. We will be more than happy to assist. We are looking forward to your response. - Gaia from KoreHealth Customer Care We have contacted you via email, please feel free to reply to us. We look forward to be working with you for a resolution. We are looking forward to your response. - Gaia from KoreHealth Customer Care
Jeanne
I purchased the Kore Health Scale. I was able to pair the app and use it with no problem for about a month. I can no longer get into the app. I have tried resetting the password. No luck. Created new account, nothing. Tried calling customer support only get VM with NO reply. Emailed no reply. Tried chat - waited an HOUR no one replied and then dropped. Customer Service SUCKS!! Returning it.
Reply from KoreHealthOfficialFeb 3, 2024
Hello Jeanne, We regret the inconvenience caused by the recent login issues with the KoreHealth app. Kindly provide us your order number to locate your account. We will be more than happy to assist. We are looking forward to your response. - Gaia from KoreHealth Customer Care
