KosinerjewelryReviews of kosinerjewelry.com

Reply from KosinerjewelryOct 16, 2026

Thank you so much for the 5-star review, Kathleen! We are thrilled to hear that you love the quality of your jewelry. I do sincerely apologize that we initially sent the wrong size backings, but I'm so glad our team was able to make the adjustment and resolve it for you. Providing great customer service is just as important to us as crafting beautiful pieces, so your kind words mean the world to us. We look forward to serving you again soon! Best regards, Kosiner Jewelry Team

Reply from KosinerjewelryOct 16, 2026

Wow, thank you so much for this incredibly kind review, Paula! We are absolutely thrilled to hear that you loved the craftsmanship of your earrings and that our team provided exceptional service. It makes our day to know that the little details—like the jewelry bag and polishing cloth—added to your experience. Providing "above-and-beyond quality and care" is exactly what we strive for, and your high recommendation means the world to us. We can't wait to serve you again! 💛 Best regards, Kosiner Jewelry Team

Reply from KosinerjewelryOct 16, 2026

Thank you so much for your 5-star review, Kristina! We truly appreciate your kind words about our customer service team—we're so glad we could resolve the issue for you. We sincerely apologize for the confusion regarding the single earring vs. a pair. We hear you loud and clear, and we are actively working on making our product photos and descriptions much clearer so this doesn't happen again. We can't wait to welcome you back for your next order—and we'll be here to help you every step of the way! 😊 Best regards, Kosiner Jewelry Team

Reply from KosinerjewelryOct 1, 2026

Dear Jessa, Thank you for your feedback, and we are truly sorry for the frustration and for the delayed response. We completely understand your disappointment. We would like to clarify that your order was shipped on the same day it was placed. The delivery time is therefore due to international shipping and customs processing, which can sometimes take longer than expected — we understand this feels frustrating. We also sincerely apologize for not getting back to you sooner. Our team was on holiday, high volume of customer inquiries and we normally aim to reply within 24 hours.😢 We want to make this right. Please contact us directly at [email protected] with your order number, or reply here, and we will check the delivery status and assist you with a replacement or a full refund if needed. Again, we apologize for the inconvenience and appreciate your patience. We are here to help. Best regards, Kosiner Jewelry Team

Reply from KosinerjewelryOct 1, 2026

Dear Agnieszka, Thank you so much for your incredibly kind and heartfelt review — it truly means the world to us! 😊 We're so glad we could turn your initial disappointment into a positive experience. It was our pleasure to help you find a different set of earrings, handle the price difference, and cover the shipping to the UK so you could be completely comfortable and satisfied. Knowing that you felt cared for and supported means everything to our team. Your recommendation is the highest compliment we could receive, and we're deeply grateful for your trust. If you ever need anything in the future, please don't hesitate to reach out — we're always here to help!❤❤💖 Best regards, Kosiner Jewelry Team

Reply from KosinerjewelryOct 1, 2026

Dear Deborah, Thank you so much for your wonderful review — we truly appreciate it! 😊 We're delighted to hear that you're happy with both the product and our customer service. It's great to know that our team was able to assist you quickly with your replacement. Thank you for recommending us! If you ever need anything in the future, please don't hesitate to reach out. We're always here to help. Best regards, Kosiner Jewelry Team

Reply from KosinerjewelryOct 1, 2026

Dear Nancy, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and delay you encountered with your refund. We completely understand your disappointment — the process took far longer than it should have, and the repeated alternative offers only added to your frustration when you simply wanted a refund. That is not the experience we want for any customer. We also sincerely apologize for the internal oversight that caused your refund to be missed until you followed up again. This is not the level of service we aim for, and we take your feedback very seriously. We are currently reviewing our return and refund procedures to ensure better communication and faster processing in the future. We are glad the refund was eventually issued, but we regret the inconvenience and the time you had to spend chasing it. If there is anything else we can do to make this right, please contact us directly at [email protected] — we would welcome the opportunity to restore your trust. Again, our sincere apologies, and thank you for helping us improve. Best regards, Kosiner Jewelry Team