Average
Based on 76 reviews
Kroger Wireless3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kroger Wireless, a Kroger company, is a no-contract prepaid wireless service provider that offers various unlimited cell phone coverage for less. Unlimited data, talk and text starting at $15/month. Subscribers can earn 4X Fuel Points for every plan purchase. Providing reliable & affordable service on the Nationwide T-Mobile Network.
Kroger Wireless (krogerwireless.com) has 76 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 8 reviews with 3 stars · Clear filters
BRIAN
You offered a free tablet if you payed for your phone plan for a year and I never received mine.
Reply from Kroger WirelessJun 18, 2025
We're sorry to hear you haven’t received your tablet. That’s definitely not the experience we want for our customers. Please reach out to our support team so we can look into this and make it right: Contact Us at https://www.krogerwireless.com/contact-us
customer~smiley sisteregina K.
3 is fair/moderate. Since bc vve're Not perfect in our humanity, this allows for improvement an error; so,vvhat vvent vvrong vvas vvhen emailin support/help, th vvordage rgdg. Auto-pay choice/field vvs not available w/3mo.serv.for45$ plan_at time of order_that that can be changed in m'acct.afterwards; thus, i vvill refuse th sim kit vvhwn once it arrives an forego KROGER WIRELESS 15$/Mo. phone serv. an im not offended. Happily, i humbly submit, in Jesus' name; since bc, im saved th Bible way on to to day: 9jun²⁵mon. Your servant, iam~smiley sisteregina k :)
Reply from Kroger WirelessJun 10, 2025
Thank you for sharing your experience! We truly appreciate your honest feedback and your gracious spirit. We're sorry for any confusion during the ordering process—especially regarding the Auto-Pay option and the 3-month plan. Your feedback helps us identify where we can improve and serve our customers better. If you ever reconsider or have further questions, our team would be happy to help. Wishing you all the best, and thank you again for taking the time to reach out. Kroger Wireless Customer Care Team
BILL T.
Since switching to Kroger Wireless I can no longer use my phone to provide music in my car without dropping service. During my local trips in the car, service will drop 2 to 4 times. It's frustrating to be listening to a good song and then having it stop, only to eventually move on to another song.
Reply from Kroger WirelessMay 6, 2025
Hi Bill, Thank you for sharing your experience. We’re sorry to hear that you’ve been experiencing service interruptions during your local trips—especially when it affects something as enjoyable as listening to music. That’s definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or look into possible solutions that might improve your service. Please reach out to our support team at https://www.krogerwireless.com/contact-us, and we’ll do our best to help. We appreciate your feedback—it helps us get better. Best regards, The Kroger Wireless Team
Ron W.
I like Kroger Service because they answered my questions in a timely manner. Kroger has been around for decades & they have a name that can be trusted.
Randy's P.
No opinion yet
Alyssa
customer service is sub par.
Frank
I like the idea of Kroger phone service. Have shopped at Kroger for many years.
Jana F.
I wish I didn't have to reset my new phone so much for a number of reasons. The plans are cheap though. Extra Kroger points for buying their plans and a discount for monthly auto renewal.
Reply from Kroger WirelessMar 9, 2023
Hello Jana, we sincerely apologize for any inconvenience. We do value and appreciate your honest feedback. Our support team will be happy to help you resolve your issues. Please feel free to reach out to our Customer Care Team by dialing 611 from your Kroger Wireless phone or visit https://www.krogerwireless.com/contact-us . Hours of Operation: Mon - Sat: 10am – 11pm EST or Sunday: 10am - 7pm EST
