KTS Pooled TrustReviews of ktstrust.org

Reply from KTS Pooled TrustSep 10, 2026

Judith, thank you for this! At 100 years old, your mother has earned the right to never think about a maintenance fee again. Automatically paying her co-op maintenance each month so she never has to navigate that bureaucracy is exactly what a Medicaid pooled income trust with KTS should do. We're honored to give her and your family that relief.

Reply from KTS Pooled TrustSep 10, 2026

Ruslan, thank you! Easy communication and smooth operation don't happen by accident. Our team at KTS Pooled Trust works hard every day to make sure every member is settled and satisfied with their Medicaid pooled income trust. We're glad it shows.

Reply from KTS Pooled TrustSep 10, 2026

Robert, thank you! Our enrollment and service team works closely with every new member to make setting up a Medicaid pooled income trust account professional, communicative, and seamless from start to finish. We're so glad the whole KTS Pooled Trust staff delivered an excellent experience, and we truly appreciate your recommendation.

Reply from KTS Pooled TrustSep 24, 2026

Ana, thank you for the feedback, and we're sorry for the frustration. We'd like to clarify how this actually works, both for you and for anyone reading, because there's an important misunderstanding here. When a recurring bill increases, such as a cable or utility bill, KTS Pooled Trust does not require you to pay anything out of pocket. You can submit the updated invoice to us at any time, and we will pay the new amount, as we do for every bill submitted. Most members simply submit their bill each month, and it gets paid promptly. The three month guideline applies only to automatic recurring payments, meaning bills we pay every month without you having to submit anything at all. Here's the important context: every New York pooled income trust requires formal documentation, such as a lease or a balanced billing arrangement, to set up an automatic recurring payment, and many won't offer recurring payments otherwise at all. KTS is the only pooled trust that goes a step further and will also accept three consecutive months of an identical bill amount as proof to place a bill on autopay, with no formal documentation needed. We added this option specifically to reduce paperwork for our members. When your bill amount changes, we simply can't know in advance what next month's amount will be, so the bill comes off autopay temporarily. During that time you submit the invoice and we pay it, and once the new amount appears three months in a row, it goes right back on automatic payment at the updated amount. We understand the process may not have been clear, and we'd like to review your account and walk you through the easiest way to handle your billing going forward. Please reach out to us directly and we'll be happy to help. We take every member's experience seriously and would welcome the chance to make this right.

Reply from KTS Pooled TrustSep 10, 2026

Rosa, thank you! Amazing and fast service is what we work toward every day at KTS Pooled Trust, because our members deserve nothing less from their Medicaid pooled income trust.

Reply from KTS Pooled TrustSep 10, 2026

Liz, thank you! Smooth as silk is exactly what we're going for. Our customer care team at KTS Pooled Trust works hard to make every step of your Medicaid pooled income trust experience effortless, and we're so glad it's felt that way.

Reply from KTS Pooled TrustSep 10, 2026

Elizabeth, thank you! On time bill payments, an easy to navigate website, and real help always within reach, whether by phone or through our online chat. That's the KTS Pooled Trust standard for every Medicaid pooled income trust we manage. We're so glad you're pleased, and we look forward to continuing to serve you.

Reply from KTS Pooled TrustAug 11, 2026

Kim, thank you so much! Being there for your mom with friendly, helpful service and quick responses is exactly what KTS Pooled Trust is all about. Families managing a Medicaid pooled income trust deserve nothing less, and we're so glad we could make a real difference for her. Thank you for the wonderful words.