KV SupplyReviews of kvsupply.com

I paid for next day delivery and they shipped it out 2 day air. Did not even offer to refund the difference.

Never had an issue until KV Supply was purchased by Lambert. The last two times I ordered vaccines for our rescue I got extremely slow ordering, incorrect debit card charges, and back-ordered vaccines that I was asked to wait for additional weeks after initially being promised a firm delivery date. These merged companies need to get their act together.

I don't ever remember the wait time being so slow. You need to hire more people or lose customers!

Sorry. I hate to give a bad review, but I ordered heart guard for my lab. The first order never arrived. I contacted KV who apologized profusely and (supposedly) sent a second order. That one never arrived either. By this time we were getting dangerously close to being out of the heart guard. When I called KV a third time, they finally sent an order that did arrive. I have no idea what happened to the 2 orders that were supposedly sent previously, but I never saw them.

My order was supposed to ship over a week ago and I can't get ahold of anyone from customer service to find out why it hasn't shipped yet. I also left a message and no one has returned my call.

I placed my order on 9/26/2016, and it didn't ship until 9 days later (10/5/2016). My order included a prescription med (Bravecta) for my dog, which I had previously ordered from KV Supply. However, my dog is a puppy, so he is now larger than the last time I ordered, so he went up a size in the prescription. KV needed to get the Rx updated from my vet. KV claimed to have sent 2 faxes in the first week following placing of the order, but my vet never received the faxes. I had to act as intermediary between KV and my vet, with several phone calls to each. Finally, 9 days later, KV confirmed that they got verbal confirmation from my vet. My vet is very responsive and competent, so I'm confident the delay was not on their end. I asked KV to give me a complimentary expedited order due to the delay, and they refused (but would happily charge me for it). Meanwhile, it's now nearly a week past when I was supposed to give my dog the Bravecta. I've ordered from KV many times over the years, but this will be the last time I do. Hopefully they will learn a thing or two about what good customer service should be.

Wasnt thrilled. Placed or online including my card info. All the info i entered in my animals and vet kept geeting erased. I finally called, put on hold forever.left a message saying didnt want my card info floating around. They called back, left contact info. I called him back, he wanted to transfer me back to custmer service. Why call me if you are just going to transfer me to a customer service you admit many didnt show up or never came back from vacation. I dont have time for that, supposedly all info was deleted

I ordered an item on the 2nd of September with an estimated arrival date of a week later. Typically the products arrive within a few days. However, the follow up email predicted an even later arrival. Today when I called to investigate, I was informed that the order had not yet even shipped and the explanation offered made little sense!!!! I was told I could call back tomorrow to find out about the "fraud" alert that popped up???? Again, nothing they said made any sense. Ridiculous! I won't likely order from them again.