LabReviews of labcorp.com

Customer experience at the lab and quality of service are inconsistent and depend upon the location and the tech working there. The Crystal Lake (IL) location used to be terrible a few years ago, but has considerably improved in the last two years after a new tech by the name of Komal started working there. The Crystal Lake location is now efficient and offers good service as of 2025 due to this tech (my experience with other techs at the same location has not been that good). Labcorp website is ok but rather poorly designed. When you register, you are asked to provide all your information. Then when you login for setting up an appointment, instead of grabbing all your information already entered when you registered, the form asks you to reenter all your information again. This reflects a badly programmed website and clearly there is tremendous scope for improvement with respect to the website. The appointment confirmation has a bar code and says you can scan this at check-in, but at check-in, the computer asks for your drivers license and information again, which is pretty stupid. They do publish the results within 2-4 days in Illinois based on my past experience and this is good. All this is my opinion of course and other may have had different experiences.

I went to the Labcorp on Sunset Rd in Burlington NJ. The technicians (from the front desk to the lab tech) were not quite rude but were very brusque in their tone, gave no eye contact at all and moved thru the process with no interaction outside of giving direction. I go to this office because it's close but if there were another convenient location I would not choose this one. It was not a pleasant experience AT ALL.

Rude front desk employees Male tech coughing so much he shouldn’t be there Phlebotomist left me with a knot and pain after draw. Not a professional office.

I love LabCorp been busy them for years. I had a urain test done on the 13 th of August I had to send email asking for results as my doctor not I received them . Got results today great. But now Saturday and doctor office closed not too helpful. So now when I can reach him it will be 5 days later and still have a problem.

The staff are rushed because the lab techs also act as secretaries. They check in the patients and then draw their blood which makes the the blood draw process that much slower. The clinic in Lacey need secretaries to check in the customers to make the blood draw experience that much smoother. There is also no one answering the phones. Despite staff shortage the technician put on a smile as they attend to the customers. I am not sure how long this will last.

The Ft. Walton Bch lab is the one I visited. I've done many lab tests, but this one upset me. He brought me in and took the blood test with a large needle. I'm no whoosh, I just noticed it was larger than normal. Usually they weigh you, take your blood pressure, then do blood work. After this he took BMI from only one site. Then told me to sit in a brown chair across from blood work chair. As I sat down the chair rocked back, scaring me as I hadn't realized it was a rocking chair and I thought I was falling. A surge of adrenaline and nervous later, he comes over to take my blood pressure. Well of course after this little scare my BP was very elevated. I do not normally have high BP nor do I take any medication for this. He waited 30 seconds or so and took it again, and it was down somewhat but still much higher than any blood test I do at my doctors. He said it's okay, this isn't high enough to be in the troublesome area. Well this was for a job health biometrics they asked us to do. I was very angry that they were reporting this elevated BP to my new job making me look unhealthy. It left me unsettled the whole day. He could have stated this chair rocks back and taken my BP before the blood test as well. I didn't think the tech handled it well at all. hopefully other techs are more thoughtful of these things.

I made an appt with my local site for a blood draw. Got there and there was a sign on the door saying it was indefinitely closed, go to the closest branch (8 mi). So, went to the other site for the draw. Good people at the site, ridiculously incompetent management. They must be mainly working off huge government grants so no need for accountability.