Reply from Label NueJun 15, 2023
Dear Stavro,
We are sorry to hear about your disappointing experience with your recent order. We would like to address your concerns and provide you with a clearer understanding of the situation.
During the purchasing process, there was a notice displayed that clearly stated the payment would be in Albanian LEK. We understand that this may have been overlooked, and for that, we apologize if it caused any confusion.
As a company, we have a warehouse in Albania where the prices are listed in Albanian LEK. Unfortunately, due to fluctuating exchange rates, we cannot adjust the prices every day to match the current rate. This is why there was a difference between the amount in euros on your receipt and the amount in Albanian LEK that you were asked to pay.
When you reached out to our support team, we promptly explained the situation to you and offered a refund. We understand the frustration you experienced, and we want to assure you that we take such matters seriously. The refund process has already been initiated, and you will receive your refund shortly.
We have also offered you a 20% discount on your next purchase to show you that customer satisfaction is our priority.
We sincerely apologize for any inconvenience caused. We strive to provide the best possible customer service, and we regret that we fell short of your expectations on this occasion. We value your feedback, and we will take your comments into account to improve our communication and payment processes in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Label Nue
