LBTReviews of ladyblacktie.com

JUST WHEN I THOUGHT CUSTOMER SERVICE WAS A THING IF THE PAST... I experienced the Lady Black Tie excellence! My daughter had tried on several prom dresses in multiple stores, and we were sure of the size. She decided on a dress from the Lady Black Tie website. When she tried it on, it was definitely the most beautiful, but was too small. I shipped the dress back, thinking it was going to take several days to get the exchange. I was nervous because her prom is in a couple of weeks, so I sent an email to inform LBT. To my surprise, LBT responded the same day I shipped the item and had the replacement in the mail the very next day! I will definitely continue to shop here. Their level of service is PRICELESS!

Lady Black Tie customer service is exceptional. They contacted me in a timely manner with any issues I had with no problems. They handled my return very well. This is the best online customer service I’ve been in contact with in a long time. They are caring and considerate. Thank you so much I’ll definitely be doing business with you again❤️

My order came very quickly. The items were high quality and looked just as expected. The fit was just right as well. The customer service at Lady Black Tie is excellent! Highly recommend!

I am writing to express my extreme dissatisfaction with the service I have received regarding order I mistakenly placed the order and promptly realized my error. I immediately sent an email before confirmation, requesting that the shipment not proceed. Unfortunately, I did not receive any response. In an attempt to rectify the situation, I returned the package, and DHL has confirmed its successful delivery to Lady Black Tie. Despite numerous attempts to contact you via phone and email over the past month, I have not received any response or acknowledgment. This lack of communication is both frustrating and unacceptable. I would appreciate prompt attention to this matter and a resolution to the issue.

I placed an order by accident (more items were in bag than intended). I reached out to company IMMEDIATELY through email as they did not answer their phone as it was Sunday. Monday at 9:00 I receive an email saying the items shipped out already which is a RIDICULOUS response as it wasn’t even placed until Sunday afternoon and there was no way that a UPS pickup could’ve been scheduled so quick. When I asked for a manager’s contact information to speak to on the matter, the email stopped responding. This is TERRIBLE customer service and so disappointing. Tried calling multiple times to speak to someone and no one. Again, I understand policy but I reached out immediately to correct the issue. EDIT: Nowhere did it say you cannot cancel or modify your order according to your policies. For my email, I asked to speak with a manager and did not get any response. I called and the message says to email or call back during business hours. I called back during business hours and still no response.

The speed of shipping and exchange processing is outstanding. Nice choices of dresses, but they need to design the slits to be about 4 inches lower on the leg of most of their dresses. They would sell twice as much if they did this.

This place is a scam. Do not order from here. They do not answer the phone and emails get sent back. I have not received the dress that I ordered almost a week ago. They send their clothes by USPS which is questionable. Now I have to take this further and get my money back or file a suit

This place has the worst customer service I have ever dealt with. We bought the same dress but two different sizes online. When checking out, there’s a small box that says you agree with the terms although they make it very difficult to find the terms. If I had know I would only get a store credit, I wouldn’t have bought 2 dresses and probably not even one. The dress is too revealing on my daughter and her school has a dress code. It won’t work. I tried calling, which you can’t talk to anyone. I wrote an email and all they did was tell me sorry and stated their terms. I told her again and nothing. No response to my email and won’t leave a number to call. If you are going to have rules like this, then you should make it easy to find the terms. They are like bullies behind keyboards. It’s really too bad. They do have beautiful dresses but never again will I buy a from them. Please make sure you know what you’re getting. They won’t help at all. I’m so disappointed in this company! I only gave them one star because you can not leave zero stars which is what they deserve. Just like their customer service. A big zero!