LaherbReviews of laherb.com

Laherb has no customer service what so ever and no other means of contacting them. They are the worst company i have ever dealt with. I strongly recommend against purchasing any products from laherb.com.

I bought a pound of Chrysanthemum flowers and it was just horrible they were grey and brown and were moldy and stuck together they were also hard as a rock and sticky. I reached out to them and no replies. Can't sell any products that include Chrysanthemum so production has stopped for now until I get a good source of the flowers. Im really pissed off. Either replace it with a good product of Chrysanthemum flowers or refund me my money!!

I would give this scam business a zero star if I could. I ordered Black mulberries back in May of 2025 . I emailed the a month after to check the status and they responded indicating that the order is being processed . I actually forgot about the order until yesterday July 17th 2026!!! I logged in to their website and the order showed "unfulflled". They don't have a phone number and rarely do they respond to emails. I called my cc company and disputed the charge. I will be reporting to the California attorney generals office for further invesitigation.

Very poor customer service. They don’t even respond to their emails regarding product issues. Wish I had known about their reviews before I started ordering from them but that’s my fault for not checking them. Needless to say I doubt they’ll ever respond or bother replacing the products I bought. I’m very disappointed in them. I wouldn’t recommend buying anything from them until they learn customer service is the key to success. I ordered Whole Olive Leaf and received cut & sifted leaves. My business relies on whole herbs. An expensive lesson nonetheless!

LOUSY COMPANY!! AVOID!!! Product arrived broken. I reached out to customer service immediately and it's been 6 days without a reply. I'm now contacting my bank traverse the charge.

La herb scammed me and I emailed them multiple times. My order supposed to have arrived on the 6th of May.

It is rare that I write reviews at all but I just want to save other people's time and money if possible. As a long time employee at an herb farm that sells herbs, I guess I just assumed other herbal businesses would have the same quality of communication that I'm used to. First, I never received an order confirmation. I am aware that it's possible that I made a typo in my email address so when I couldn't find anything in my email from LA Herb after placing my order and being charged, I emailed them asking if they could send an order confirmation. I also asked if I could get a COA. I never heard back. I wrote again after a few weeks asking if there were tracking updates. No response. After at least two weeks (maybe 3, I don't remember for sure), I got my order. The herbs look good. But it did not come with a COA, lot number, or origin info. So I wrote the again asking for a COA or at least lot number, origin, and harvest date. I never received any response. I used some of the herbs since I really needed them for a product but I have decided not to use the rest as I just don't feel comfortable making products without knowing where they come from and when they were harvested. I will definitely not purchase here again.

I never received my order. It was returned to sender, so the company knows it was not received. Company is unresponsive to all communication.