Lakeview Loan Servicing, LLCReviews of lakeview.com

A 5 day loan took 3 weeks. Communication was poor. Answers were impossible to obtain. Finally completed HELOC just in time to make another month of credit card payments that HELOC was to eliminate.

Was not a great experience whatsoever. Bradley my rep was great, but when he went on vacation, it was a nightmare of uncertainty. His backup never got back to me and even the heloc loan was almost a 3 week process with little feedback. Again Bradley was awesome! But the rest of the process was not and I hope to pay this down quick or refi with another provider.

It is difficult to separate our experience with the loan officer from the overall HELOC process, but unfortunately, both left us extremely disappointed. Our loan officer was absolutely terrible. She initially quoted us an interest rate two percentage points lower than the actual rate and provided incorrect information about the loan products Lakeview offered. Because interest rates were rising almost daily at the time, we decided that rather than waste time complaining while rates continued to climb, we would proceed with closing and refinance as soon as conditions improved. Unfortunately, the problems didn't end there. Our loan officer stopped responding to our communications, and eventually, her emails began bouncing back as undeliverable. We lost approximately 10 days simply because the title company needed her to forward a release to us, which she never did. Ultimately, the title company contacted us directly, and we completed the necessary paperwork that same day. I can only assume that our loan officer is no longer employed by Lakeview. If that is the case, Lakeview should have proactively notified her clients and provided the name and contact information of their new representative. Instead, we were left wondering why no one was responding and why the process had stalled. Between the lack of communication, unnecessary delays, and intervening weekends, I estimate that this situation cost us approximately 18 days before we could close. We chose Lakeview because we already have our mortgage with the company and expected that an existing customer relationship would make the process easier. Instead, this experience has seriously undermined our confidence in Lakeview. As soon as interest rates decline, we may very well refinance both our mortgage and HELOC with another lender. Perhaps our experience would have been entirely different with a more knowledgeable and responsive loan officer. However, the failure to communicate, provide continuity of service, and prevent unnecessary delays ultimately reflects on Lakeview as an organization, not just one employee.

My online account got cancelled. No idea why, no explanation. Tried to call and it kept saying "if you're hearing this during business hours, we're sorry for the convenience" and then the call drops. This is a company that is in charge of my home where my children live and I can't contact them in any way. Do you want to get paid? Sort it out.

Stay away!!!! Don't waste your time! After 5 weeks of emails telling me my loan was conditionally approved, they took my $900 for appraisal and shortly after rejected my loan. A scam!!!!I don't know how people can continue to work for such a horrible company!!!!

I want to provide a factual account of my experience with Lakeview Loan Servicing. In June 2026, I applied for a HELOC through Lakeview. Lakeview’s formal application documents showed a $190,847.80 HELOC with an initial draw of $182,211. The transaction required my existing Mountain America Credit Union HELOC to be paid off at closing. I provided the documents Lakeview and its settlement provider requested. By July 1, my Lakeview loan officer told me my identification had cleared and that they were essentially waiting on the Mountain America payoff. On July 23, Lakeview emailed me stating that my HELOC was “nearly approved,” that my application was complete, and that the process was moving toward final documents and closing. Stewart Lender Services, the settlement/title provider involved in the transaction, later confirmed in writing that the validated payoff had been delivered on July 23. When I continued asking why the loan had not closed, Stewart stated that it had not received the payoff funds to send and had required no additional documentation from me since July 23. The transaction nevertheless never funded. Lakeview ultimately showed the original application as “Cancelled.” Instead of completing or restoring that transaction, a new application was started later. I submitted a formal complaint to Lakeview with a detailed timeline and supporting documentation. Lakeview opened an internal investigation, but weeks later I still have not received its complete findings explaining why the July 23 payoff was not funded and why the original transaction was cancelled. During a later call, a member of Lakeview’s Compliance/Issue Resolution team told me that Lakeview itself was not actually the lender that would have provided the money and that a third-party lender was involved. I have now asked Lakeview in writing to identify that third party and explain exactly what role it played in underwriting, funding, cancellation, and the decision regarding whether the original HELOC can be restored. Because the matter remains unresolved, I have filed complaints with both the Nevada Division of Mortgage Lending and the Consumer Financial Protection Bureau. I have tried to keep this review limited to facts I can document. My biggest concern is not simply that the loan failed to close. It is that a transaction that had progressed this far could fail after the validated payoff was delivered, while I still have not been given a complete explanation of who was responsible or why it happened.

Our mortgage was sold to Lakeview Loan Servicing in Q4 of 2025. Our home burned down the following May. We got our insurance settlement but it wasn't enough to rebuild or pay off the mortgage. We sent in the check to pay down the balance so we wouldn't have payments on a home we could no longer live in. By end of July, we got an offer to buy our property as-is—enough to finish off the mortgage with some money left over. But when we checked on the insurance payment, we discovered it had been put in a second escrow account for repairs instead of being applied to our principal balance as we had requested. We were stonewalled by customer service every time we called. Four weeks later, we finally got an agent that told us that we could write a letter asking to have the funds applied to the principal. Two weeks later, they denied our request and told us we'd have to pay down the principal until the settlement covered the remainder—but no one would tell us what to pay or how to calculate it. We had to guess. We made a payment, only to find out a week later that it was not sufficient. We recalculated, made our best guess again, and tried once more. Again it was going to take 1-2 weeks for the request to go through. After 2 weeks we were told by the MANAGEMENT company that everything was in order but the LENDER hadn't authorized releasing OUR insurance settlement. We were told there was no way to contact our lender or expedite—we just had to wait. That's right we had NEVER actually spoken to anyone that worked for our lender. Another week passed, and this morning the balance on the website finally showed $0.00. We called again, and now we're being told it'll take another 2-3 weeks for discharge paperwork. That's 12-13 WEEKS from when we sent in the check to them finally doing what we asked. Something with real customer service could have been done in 1-2 DAYS at most.

The Loan officer Randon Casey did not explain the process well. I advised him that I only wanted to access money as I needed, and he said that was exactly how it was arranged. Except I get ALL the money and am now committed. That is not what I wanted and he assured me via email that it wouldn’t happen like that. I feel like I went to a used car dealership and got conned by salesman that was just trying to get the sale instead customer service. I will never ever Trust Lakeview or any other subsidiary. I don’t even trust calling because it’s likely you I’m going to get lied to again.