Reply from Land GuardFeb 27, 2026
Dear Customer,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced. We are truly sorry to hear that you feel the product did not meet your expectations, and that your previous outreach to our customer service team went unanswered.
Regarding the lack of response, we have investigated the matter. It appears that your email may not have reached us due to a system issue or network delay, which unfortunately caused your inquiry to be overlooked. This is not the level of service we strive to provide, and we deeply regret any inconvenience this has caused.
We would like to address the concerns you raised:
1. Product Origin & Shipping
Yes, our products are manufactured in China, but we proudly stock and ship them from multiple warehouses across the United States to ensure faster delivery and better service for our U.S. customers.
2. Product Dimensions
We understand your disappointment regarding the size. Official product dimensions are based on standard measurements provided by our manufacturers. However, we’ve noticed that slight variations can sometimes occur due to different measurement methods (e.g., including/excluding connectors, panel overlap, etc.). That said, your feedback is very important to us — we are reviewing our quality control and measurement communication to ensure clarity and consistency moving forward.
We would greatly appreciate the opportunity to make things right. Please reach out to us directly at [email protected] so we can look into your order in detail and find a solution that works for you.
Thank you again for your honesty, and we hope to restore your trust in Land Guard.
Warm regards,
Land Guard