L & M Carpet One Floor & HomeReviews of landmcarpetonemechanicsville.com

Terrific service from purchase to installation!

Thanks to Misty, Matt and everyone else at L & M Carpet!! Misty was so helpful in suggesting the perfect carpet within our budget. We love it and definitely would use them again. We loved supporting a local business.

I had a great experience working with Carpet one and the Installer. Matt at Carpet One was very responsive and professional once I decided to go with Carpet One for my job. The floors look beautiful and I would absolutely recommend them to anyone of my family or friends.

The work was done in a timely manner and was done professionally. This was not the first time we had used L & M Carpet One. They have installed carpet, vinyl flooring, ceramic floor and now Armstrong's new Alterna engineered stone flooring in our kitchen. We are very pleased. L & M Carpet One will back up their work. That is very important.

The men repairing our floor were outstanding - worked hard to get the fix just right. Scheduling them on the other hand was a huge hassle - could not get anyone to return my repeated phone calls. Took weeks to get the necessary repairs completed.

After a flood in my kitchen that ruined several floors, I had asked a friend where to go to have the flooring fixed. He recommended L&M flooring with recommedation of specific type of vinyl that was reasonably priced and had not been found in any other locations that he frequented. I was greeted by Misty and she took me to that section of the store and immediately assisted with ideas of how it could be used and allowed me to take three samples to my home to see it in the products in my environment . Before I left the store she had estimates available and also recommended other folks to help with projects that L&M would not be able to service. She even recommended ways that would help me save money using their own service that allowed for the cost to be covered by my homeowner's insurance had allotted to me. This assistance allowed me to purchase and have installed an additional area that was not covered by my homeowner's insurance and now I have a completed look. L&M has such a wide selection of products that I was able to get a laminate hard wood look and vinyl all in one stop and both were installed as they had appointments available that were convenient for my schedule. L& M's installers were very courteous and efficient they even assisted with things that I didn't think I would be able to do on my own. The final product is gorgeous and I'm very pleased with the outcome. I can certainly say that the renovations that they assisted me with have added much needed value to my home.

After major flooding in our house, we had enough with contractors, what was suppose to be a 4 week remodel of our master bath turned into a 3 month repairs from our second floor all the way through the basement. Laurel Stegman from L&M Carpet One could not have been more helpful. She worked tirelessly with my wife and they installed all the carpet in our house in less then 2 days. The installers were outstanding both for the carpet and vinyl installation. Laurel has a passion for her job and desire to make sure the customer is happy.

I came to L&M Carpet under difficult circumstances and needed the floor replaced in one of my bedrooms. Laurel Stegman treated my situation with the utmost compassion and helped me take care of getting the floor replaced. I had used L&M several times in the past and were always very pleased with the Customer Service that I received from them. When my husband and I bought our home in May, the entire house needed new flooring. At the recommendation of my Realtor (loved him, so don't hold this against him), we used Carpet America to put hardwood throughout the home with the exception of one bedroom. There were flaws in several pieces of the wood and after several, and I do mean several phone calls, they sent someone to evaluate. The first installer to come "fixed" the problem with wood putty. There were several boards that were split. I called to tell them that this wasn't acceptable as I had paid almost $10,000 for the floor. They "agreed" to replace 4 boards, but indicated they were doing me a favor and were quite rude about it. The 2nd installer came, but did not alot enough time to replace four boards, so only replaced 1. He said he would call me back in 2 weeks to come back and finish. He never came, nor did he call. At that point I refused to call them back. My husband passed away in December, and the floor in the one bedroom needed to be replaced and I did not want to go back to Carpet America, I went in to L&M with the hopes that they carried the same wood, They DID. Laurel and Morris came out and measured and I asked them if they could also fix Carpet America's mess. They were happy to help me. The floor was completed today and it looks absolutely gorgeous. Moral of the story is that I will never go to anyone but L&M for flooring again. In my previous home they completely replaced my kitchen floor under warranty after 10 years. They are the best and their customer service is superb.