Poor
Based on 241 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lanera is listed under Decoration & Interior.
Lanera (lanera.com) has 241 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
241 approved reviews, newest moderated first
Nelly A.
I bought a couple off weeks ago 2 bottles of
Wilma H.
I order one of their products and, after a lengthy time the product came and it not have a return address in the packaging. However there was an address on the outside so that is where I returned my product and they informed me I could not get a refund, because I returned to the wrong address. Not at all happy with this company. This is my response from them when I sent my product back to them. We have reviewed your situation and need to clarify a critical detail regarding returns. The address you used to return the item is not our official return address; it is a fallback address used by USPS drivers in case of delivery issues. It is not the address where returns should be sent for received products. All returns must be sent to our official return address in California, and customers must contact us before initiating a return to ensure the correct procedures are followed, which you did not do. Since the item was sent to the wrong address without prior communication, we are unable to process a refund. Unfortunately, because the package was returned incorrectly and without authorization from us, we cannot issue a refund - as we don't have possession over the product. Hope this helps and thank you Maria from Lanera Support
LEISA T.
I have been using Lanera, for over twelve months now and would not buy anything else. The coverage is fabulous, complete coverage without being heavy. I am 56 with freckles and it doesn’t sit in my wrinkles or go patchy later in the day. I love it. Initially I tried one colour but now I have both nude and beige buff and it is a perfect combination for my skin colour. I just adjust the quantities depending on the season. Five stars great product.
Jill
AVOID THIS COMPANY Didn't like foundation and asked to return under the 30 day money back guarantee. Messages went back and forth, they wanted to offer me a different shade. Eventually, they agreed to a refund if I sent it back. As I purchased on a UK website, I assumed it would be returned to a UK address. NO, return address is California! Avoid at all costs.
Mary T.
I have been trying to get a hold of anyone to talk to about my order.It was spilled out of the bottle when I got it,took pics like they asked,nothing!!!!.On top of that it was awful.Very thick and the color was way off.Do not buy,run fast away
Sandy Prout M.
This was like pancake make up for a play. It might work to cover blemishes and dark spots, but the color was way off. Don’t buy it!
Davena
I wish I had read these reviews before I purchased. It is way too thick and does not live up to any of the promises. I am very disappointed and am asking for a refund. Supposedly, it is guaranteed, so we shall see.
Maria B.
Firstly, I didn't realise it was coming from china until I received the shipping details (their offices are in NY). Items arrived (two foundations, intended mixing them). One was too dark, as expected, and the lighter one was only a quarter full, and had signs of being used! The consistency is so thick and didn't do what it claimed. I did a test patch on my jaw/chin, tried to remove with cleansing balm, then soap, face wash, cleanser to no avail, and finally it came off with washing up liquid and a little help from a scrub daddy 😩 Emailed them, no reply. Opened a case with PayPal, no reply. Escalated case with PayPal, no reply 🫣 Thinking of contacting the credit card company next week. My advice would be to stay well away!
