Lark HealthReviews of lark.com

Reply from Lark HealthAug 12, 2026

Hi Angie, thank you so much for taking the time to share your experience, and we're sorry it's been a frustrating one. We're in the process of rebuilding Lark from the ground up and are excited about what's coming later this year. We'd love the chance to earn back your confidence when the new version launches.

Reply from Lark HealthAug 5, 2026

Hi James, thanks for the feedback, and I'm sorry to hear that meal logging has been such a frustrating first experience. You're right that the current design estimates calories based on the information provide, and we appreciate your comment about the correction flow for fixing entries not being intuitive. That's valuable feedback, especially for multi-ingredient meals where it adds up to real time lost. We've heard similar comments about the AI Coach only supporting data entry rather than open questions, and about the lack of clear in-app instructions for getting started. The good news is we're releasing a major update to the Lark platform within the next few months, redesigned with a more intuitive interface, including improvements to food and activity logging. We hope you'll give it another look once that's live, and appreciate you flagging this so early in your experience with us.

Reply from Lark HealthAug 5, 2026

Hi Tracey, thank you for taking the time to share your feedback, and congratulations on increasing your cardio activity! That's exactly the kind of lifestyle changes we want Lark to support. I'm sorry to hear the app itself made that progress harder than it should have been. On the tech support side, that's valuable feedback and we've shared it with our support team. More details around what you found difficult to access would be very helpful in our efforts to improve! Regarding the inability to correct errors, this is something we're actively working to address. On the canned AI Coach responses, I hear you. The current design limits replies to a set of pre-written options so the Coach can move efficiently through the program's educational content, but we understand that can feel impersonal or unhelpful when you're looking for more specific guidance. We've heard similar feedback from other members and are exploring ways to make those interactions feel less generic. I'm also sorry about the trouble joining our Facebook community. That group is meant to be a source of support and connection, and it shouldn't be difficult to get in. I'd encourage you to reach out to support directly with the email you used to request access so we can look into what's happening on our end. Last, I wanted to share some good news: we're releasing a major update to the Lark platform within the next few months, redesigned from the ground up with a more intuitive interface and improvements across many of the areas you mentioned. We hope you'll give the updated version a try once it's available, and we wish you continued success with your health goals in the meantime!

Reply from Lark HealthJun 2, 2026

Hi Suzy, thanks for taking the time to share your feedback with Lark, and I'll be happy to share some additional context around Lark's design! In terms of the responses to your coach, by limiting responses to simple affirmations and the input of basic data (food logging, weight data, sleep time, etc), we're able to keep the coach moving quickly through the relevant educational materials of the program. While there isn't currently an option for free text with your coach regarding the mission content, we have been exploring options for introducing free text in some specific areas of the platform, such as food logging. On the subject of the food log, we've received a lot of feedback on this feature, and will be releasing some enhancements as part of a major app update scheduled to launch within the next few months. Last, when it comes to the scale included with the program, the main purpose is to have a device that communicates directly and seamlessly with your Lark account to help you stay on top of your weight trends, but we appreciate your feedback that you'd like to see a model with a more robust set of features. We're very excited to release that major update to the platform in the near future, and hope you enjoy the updated Lark once it's available!

Reply from Lark HealthMay 6, 2026

Hi Paul, thank you for taking the time to share your feedback with us. I've reviewed your tickets and the screenshots that you've submitted, and can confirm that instructions you were provided are accurate, but the option for Activity Trackers that should be present for you is missing entirely. We appreciate you bringing this to our attention, and we have documented this issue with our technical teams. However, I'm pleased to let you know that we will be releasing a new version of the Lark platform that's been redesigned from the ground up within the next few months. This updated version has an entirely new interface, and should resolve this issue for you. We look forward to releasing this updated version soon, and we wish you the best of health!

Reply from Lark HealthApr 20, 2026

Hi Gary, thank you for taking the time to share your feedback with Lark. While we are constantly working on items like minor bug fixes and enhancements, we haven't made any major overhauls to the platform itself in some time. I'm very pleased to share that that's about to change, and we're in the final stages of testing a complete redesign of the platform that will include some significant improvements. Keep an eye out for the official release of the updated Lark app this summer! Thanks again for sharing your feedback, and we wish you the best of health.

Reply from Lark HealthMar 9, 2026

Thank you for taking the time to share your experience with us. Lark is designed to provide small portions of educational content daily over week-long educational segments called "Missions" to help members build sustainable habits over time. We realize that everyone’s pace is different and recently added the ability to complete more than one mission check-in in a single day, so we really appreciate your feedback on the pace of the coaching flow and will certainly share these insights with our product team as we continue to evolve. Additional improvements to the coach are also planned over this coming year, and we will look into the issue you report of the coach retreading ground that has already been covered. Thank you again for sharing your feedback, and we wish you the best of health.

Reply from Lark HealthFeb 24, 2026

Hi Debra, thanks for taking the time to share your feedback today, and I'm sorry to hear that your experience with Lark was not what you were expecting. The Lark platform does leverage an AI coach across all of our programs with proven outcomes, and covers a variety of educational subjects with participants over the course of the program. Regarding your email, I did check in with our Customer Support team on this, and we can confirm that our team did respond to your email on the same day so I do apologize if you missed our response. To order the devices included in your program, simply sign in and complete the new user onboarding process, of which the device order process is one of the earliest components. Once you've ordered your devices, you'll be able to begin working through the educational program content with your coach. If you deleted Lark from your phone but did not delete your account, then your account is still active - if so, we hope you'll give Lark another try so that you can order your devices and see the benefits of the program. Thank you again for sharing your feedback, and we wish you the best of health.