Great
Based on 102 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
lasfit.com is listed under Auto Parts & Wheels.
lasfit.com (lasfit.com) has 102 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 14 reviews with 1 star · Clear filters
TheAutoLounge
Absolutely the worst company I have worked with as a Business/ dealer account . Manny NEVER answers the phone. No response to emails or phone calls. Technical support still cant help if you are even lucky to get them on the phone. Don’t bother wasting time with the company as wholesale/dealer account. Also if you do finally get an order placed they will take about a week to get back to you for any payment or shipping.
Dolores G.
Lasfit sent link to lights, and I ordered. Next morning, they said it was the wrong link and would ship the correct lights with no charge. Run around after getting only correct high beams for 2 wks. Now, they don't want to refund me in full. They want to subtract the se ond bulbs they sent. Mind you. The ones I paid for were 140.00. The high beams they sent were 30.00. And at first wanted me to send mine back and they would ship me another set of the 30.00 lights...I'll take my buisness elsewhere.. Would like to update my review. After several contacts, lasfit has send me a refund for my full amount spent. When asked for help with flashing with the ones they said fit. Their reply was , maybe I should just switch back to halogen that the h1 might not work for my car. Wow New update: After second day of installing led's, they are working just fine. No more flashing. A+ in the lights, but, customer service could be better.
Kevin C.
I own a 2016 for Edge SEL. I purchased high and low beam LED replacement lights as recommended by LASFIT. Low beams are great! High beams cast a strange pattern that may be as a result of 2 and 8 o'clock position of the LED emitters. I have tried calling LASFIT several time waiting on hold for up to 20-minutes. Within a few seconds of hanging up I get a text saying; sorry, we tried calling you back but not answer, please try us again. They never tried calling back! I'm not sure who this text is trying to appease.
Sue
Be aware, the customer service sucks!!!My son had sent a link for Christmas to order Lasfit LED lights for his Toyota truck. Unfortunately they do not fit so I needed to return them. I have filled out 4 request to return the item and not one response back. I also have called them and the man I spoke to said he would send the person who did retunes a message on my behalf and still nothing. The lights were not cheap so I really don't want to be stuck with LED's I cannot use.
Reply from lasfit.comFeb 8, 2026
Hello Sue, We sincerely apologize for the frustrating experience you’ve had with your return request—this is not the level of service we strive to provide at Lasfit, and we take your feedback very seriously. Lasfit always stands behind our products: if the LED lights purchased for your Toyota truck are not a proper fit, we will absolutely offer a full refund or a replacement as a solution for you. At this time, our team has not been able to locate your order details or associated email address in our system, which has prevented us from following up with you promptly. To resolve this for you right away, please send an email directly to our customer support email: [email protected]. Our team will reply to you immediately and assist with your return process step by step until the issue is fully solved. Lasfit is committed to delivering reliable quality and attentive after-sales support for every customer and every purchase. Our support team is always on hand to assist with any questions, fit issues or after-sales needs you may have, and we will always follow through on our commitment to stand behind our products. We look forward to hearing from the customer and resolving this matter quickly!
Jim D.
I ordered auto mats which showed in stock on a Sunday. On Wednesday when I had not received any confirmation of shipping, I filled out their online form which promises a 24 hour response. Received nothing. I called and got a voicemail stating that my call would be returned. Nothing. I filled out the online for again. No response. I called again. Went to voicemail and no reply. I try using the online chat and it was automated and said that the mats were sold out. I called a third time and finally got someone on the phone. He confirmed that the mats were sold out. I told him that they were not when I purchsed them a week and a half agao. He then told me that they sent me an email telling me that they were sold out. I told him that I had not received any such email. He told me that it must be in my span folder. I checked there. No emails. I also told him that I was having no problems receiving the spam emails that they were now sending me. Finally got him to agree to cancel my order. We shall see if it goes through ir if I will have to dispute the charge. DO NOT BUY FROM THIS COMPANY. Worst customer service around.
Reply from lasfit.comMay 30, 2025
Hello Jim, We are truly sorry to hear about the frustration you have encountered. Here we would like to explain what has been going on: On May 12, you placed an order our our website. Unfortunately the product you purchased is out of stock, so we immediately sent an email to you and check if you wanted to cancel the order or wait for the stock to be replenished. Since we didn't receive a response from you, we sent the second email on May 16. On May 19, we replied to your email as soon as we saw your inquiry, but we still haven't heard back from you. It seems that all the emails we sent didn't go through. We apologize for any inconvenience this may cause you. We will look into why the emails didn't reach you and thank you very much for your feedback. We have canceled the order and issued the refund. Once the stock arrives, we will email you again and provide a significant discount for you to reorder. Lasfit would never receive payment from a customer without shipping the products. For the telephone customer support, the office hours are Monday~Friday 9:00 am~5:30 pm (PST), and we might miss your phone call when we were out of office. Once again, we sincerely apologize for the inconvenience and frustration you have experienced. If there is anything you'd like us to assist you with, we'll be glad to help you! Thank you for your understanding and patience. Lasfit Customer Support Team
Jarred
The LED lights are bright, but if they go bad, expect to be ghosted. They seem friendly enough, but do not follow through on customer service. Long story short, they did NOT honor their warranty.
Reply from lasfit.comMay 26, 2025
Hello Jarred, Thank you for sharing your experience. We are truly sorry to hear that you have encountered issues with our LED lights and customer service. At Lasfit, we take our warranty commitments very seriously and always stand behind our products. If there was a misunderstanding or failure on our part to honor the warranty, we want to rectify this immediately. We're unable to find any information through the name Jarred. So please reach out to us directly at [email protected] or leave your email here so we can contact you, and we will work with you to resolve this issue promptly. We value your feedback and are dedicated to improving our products and services, looking forward to resolving this issue to your satisfaction and demonstrating our commitment to our customers. Lasfit Customer Support Team
Steve H.
I would not recommend any of their mats or bed liners. The bedliner was too short and they didn't send the tailgate mat either. Customer service is pathetic and they never answer the phone. My information was correct and checked with FedEx just to be sure everything was shipped complete. Lasfit didn't ship the tailgate mat with the order. Bedliner was too short as well. No notification of any backorder, so its all going back. Quality of the bedliner was flimsy and poor. The bedliner is worthless to me. Looks like China junk.
Reply from lasfit.comMay 26, 2025
Hello Steve, We're truly sorry to hear about the issues you encountered, and we want to assure you that your satisfaction is our top priority. Here we'd like to explain what's going on 1. Regarding the bedliner issue, our 2025 Ram 1500 bed mats are available in two different sizes — 5'7" and 6'4" — and are further customized based on whether your truck has the **RAM RamBox** or not. If your Ram comes without a RAM RamBox and the bed mat you received is shorter, you will need the 6'4" bed mat. We're happy to send the correct one to you. 2. The tailgate mat was shipped out separately and was delivered by 5/3/2025. 3. Regarding customer service, we sincerely apologize for any difficulties you experienced in reaching our team over the phone. Our customer service team was out of the office over the weekend, but we returned your call as soon as we were back and sent you a pre-paid return label on Monday to ensure a hassle-free return and a full refund. If there’s anything else we can do to help — even if it’s just talking things through — please don’t hesitate to reach out. We’re here to help. Lasfit Customer Support Team
Erin L.
I bought LED turn signal bulbs for my 2024 Crosstrek, in short order.....Hyper flashing. I contacted lasfit and I received two replacements. Soon after this, Hyper flashing again! I have to date received (Six) replacement bulbs: Hyper flashing again! I'm sick of this!! I have a life. I'm told after 45 days I can't get my money back....I think I have been "Very" patient. I'm sick of having my friend take my car apart over light bulbs, over and over again! I want and deserve my money back! Lasfits products aren't any good! (Not if I have to replace them every few months!) My car is a 2024 Crosstrek. I want the opportunity to have real builds that work for at least a few years instead of a few months. I paid, $64.35 for the front and $64.35 for the back! $ 128.70 Bulbs! Give me a break! And I bought, Back-Up lights too. (I can't remember what I paid for these but they weren't cheap! Complaining is all I have left now according to their response. Or I can keep having my friend install bad lights to replace more bad lights......Done! Stupid! Not happening.
Reply from lasfit.comJun 6, 2025
Hello Erin, Thank you for choosing Lasfit. We understand the inconvenience of having to replace them frequently and deeply apologize for the inconvenience caused by our products and service. Here we would like to provide the following clarifications: 1. Oversight in Vehicle Compatibility During our initial troubleshooting, we focused solely on replacing the bulbs without thoroughly investigating compatibility issues with your vehicle model. As noted, hyper flashing may occur in some vehicles when both front and rear turn signals are replaced with LED bulbs simultaneously. This oversight led to repeated installations for you and your friend, and we regret not addressing the root cause earlier. 2. Delay in Refund Processing When you contacted us on April 14 regarding the recurrence of hyper flashing, internal process gaps prevented our immediate response. On April 16, our team identified your inquiry during a routine review. Since the refund needed to be processed back to your original payment method (and given the time elapsed since your order), we first verified your account information to ensure the refund validity, completing the process on April 17. We acknowledge this delay and are actively reviewing our workflows to prevent similar issues. 3. Clarification on the 45-day policy. There might be a misunderstanding regarding the 45-day period. This policy means that customers can apply for a return and refund within 45 days after purchase. Please note that the order is entitled to a one-year warranty service. If any issues occur during the use of the product, even if it exceeds 45 days, we will still provide warranty services such as replacement or refund. However, since these lights were not functioning properly, we have already issued a refund on April 17th. At Lasfit, you either get a usable product or your money back. Once again, we sincerely apologize for the disruptions. Please feel free to contact us if you encounter any issues in the future, we are committed to providing you with faster, more effective support. Thank you for your understanding.
