Last Bottle WinesReviews of lastbottlewines.com

I have placed over 30 orders over the past 8 years, not a lot. I'm selective. My last order was placed Nov. 11, 2025. Email'd that it would be a while due to holiday rush. Shipment sent back to Last Bottle since neither FedEx or Last Bottle informed me it had shipped. Now I would like my refund. Three emails and two phone calls later, none of which have been returned, and I am done with them. I read the founders of the company sold it in 2021, explains a lot. Rated "F" by the BBB

I bought a bottle on november 28th and it took until january 5th to get here. I asked to cancel the order on december 23rd since it was taking WAY too long to get here and I needed it to arrive before the holidays. However, my initial email was ignored and given an automated response and another empty email. I had to email again asking for a refund 3 days later. Then 5 days pass and they respond IMMEDIATLY after my order is "delivered" as if they were waiting for it to ship so they dont have to cancel it. They told me it was delivered, however it was NOT and it was still across the country in california. I show them the tracking location and tell them to just CANCEL IT as ive asked for more than a week ago, then they respond 2 days later with an apology of their emails and shipping being delayed and nothing else. I ask them why they arent even addressing me asking for a refund, and they have the nerve to tell me "Apologies. The order is on the way which complicates the issue. If that delivery is refused, once it is returned to us and checked in by warehouse staff, we can issue that refund (minus the 3% refund fee charged by the credit card processor + plus any shipping already paid)." So not only did they intentionally stall their responses with their emails to make it impossible for me to cancel the order, they are trying to charge me refund/shipping FEES despite it being THEIR FAULT that the order was shipped. Not to mention after going through all of this, the wine tasted like shit, made my friend sick after 1-2 sips TLDR: This is a SCAM company that will take your money and make sure you will never be able to get a full refund without paying for fees by stalling their emails long enough until your order ships out so they can charge you for shitty wine.

I have been a happy customer for years, but I am no longer buying from them. Customer Service (or lack there of) and ridiculously long shipping times have turned me off. I ordered wine in September which I have not received and you can't get a response out of them. Stay away at least until they acknowledge their issues. All you'll get from them now is a bot response.

Placed an order on November 28th, November 30th, and December 2nd. Have not received any of those orders as I'm writing this review on December 22nd. Sent them an email on December 13th and another one on December 18th with no response. Customer service nonexistent. Left my phone number in my second email with a request that they call me and still nothing. This company is horrible. All of my orders has been in the "Processing" stage for over a week. I've received better communication and faster shipping from companies outside of the U.S. At this point, I'm considering reaching out to my credit card company to get my money back.

You could send me the 6 bottles of Chardonnay that I paid for and never received to make it right and we can call it quits in a helpful way.

I placed an order on November 28th 2025 for a holiday gift and anticipated a standard delay during the season. However, the service I received was unacceptable. • After a full week, I had no shipping information. My initial email inquiry was answered two days later with a vague, boilerplate response citing a "significant two-week delay." I was willing to be patient. • The real problem began when another week passed with still no updates. I had to email them a second time, and then follow up again the next day, stating that I would file a credit card dispute if my order didn't ship soon. Their final reply was the same useless, boilerplate email—they provided absolutely no information on the status or expected shipment date of my order. • When my final follow-up was completely ignored, I decided to file a dispute with my credit card company (AE) and successfully received my refund. This company is highly irresponsible and appears to ignore customers once a problem arises. Buyers beware: their communication is terrible, and their commitment to fulfilling orders is questionable. I will NEVER order from them again. P.S. I ended up finished my Xmas shopping in some big name store. It was a bit pricy but hey, at least it’s not a scam!

I have been purchasing from Last Bottle for a while but my experience has been taken to the next level by Charles Copley at First Bottle, their sister company. He has been a massive help in directing me to the wines that I would prefer and I would have missed if I had not taken his advice. I have collected wine for over 30 years and have found some of the better deals and service from last bottle in the last few months and I give a lot of the credit to Charles. Great guy, easy to work with and takes his time to address your issues presale and post sale. Service at Last Bottle exceeds that of many of the vineyards that I have purchased wine from and, given the wine industry slow down, prices are some of the best I have seen in many years.

I have been buying from this company for a while, while they offer some good prices when combined with service and delivery times, makes it a terrible experience. These guys don’t ship, and every time the answer is we are working on fixing the issues but it never happens. Currently waiting for 4 orders over 20 days no response from multiple emails