Reply from Launch My AI AgencyAug 13, 2024
Thank you for taking the time to share your feedback.
I'd like to address some of the concerns you mentioned:
We had responded to your last email from May 21, 2024 on May 24, 2024. From there, we had not received a response from you since then.
You officially worked with us in November 2023. Our records show that you received clarity on the conditions required to work with us (we attached this record in our last email to you). Despite not following those conditions we found ourselves going out of our way to support you outside of our original scope because we truly care for your growth.
However, our records show you had only logged into our training software a total of 28 times and watched only 19% of our training (records attached to our last email for your review). In the amount of time you were working with us, this does not show that you were making the effort to at least watch, learn, and ask questions to progress through with us. We are here to help you in launching and running your business but as the owner, you will have to learn how to run it through our training and 1-on-1 support you received.
As of August 12th, 2024, although we let you keep full access to the training curriculum - our records show that you have yet to login since the last time you did. You are still at 28 logins and 19% of the training watched.
In working with us, you have received Done-For-You services. Some of which require some assistance from you, as the business owner, for things we may literally not be able to do. The items that require your assistance also come with support from our team. For example -
1. We had asked you to fill out a couple documents that are required for our team to start some of the Done-For-You services. You delayed in having these completed for weeks despite Kyle's assistance and Mo (a company co-founder) taking his personal time to do a hands-on walkthrough to help you fill those out.
2. We had also asked you to set up the domain for your website for months so we could finish it (which we shared videos showing how you could do this and made ourselves available for calls). Since you had not provided the domain, we were only able to provide the design and copy (text) for it.
Also, we wanted to ensure that you save the Done-For-You assets that were completed during your time with us which we shared in our last email to you. Using the assets linked and the video walkthrough in our email, you can continue your journey with your business. Although we are not working together and you still owe the remaining of your investment payment, If you would like another video made with additional direction on action items to take, we can have our team provide one for you.
We genuinely wish you the best with your business, Michael.