Jerry
Easy to open account.
Easy to open account.
Reply from Laurel RoadFeb 8, 2023
Thank you for sharing your experience, we appreciate you taking the time.

Great
Based on 590 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
590 approved reviews, newest moderated first
Jerry
Easy to open account.
Reply from Laurel RoadFeb 8, 2023
Thank you for sharing your experience, we appreciate you taking the time.
Armond B.
It’s my first time messing with this app but so far so good
Reply from Laurel RoadFeb 8, 2023
Thank you for providing your feedback. We appreciate it.
Jeffery P.
I really like the banking features
Reply from Laurel RoadFeb 7, 2023
We appreciate you taking the time to share your positive experience with Laurel Road.
Nicole R.
I do not recommend y'all opened my account sent me a card and checks then closed my account with no explanation and have the audacity to still send welcome emails and thanks for being a customer and now a survey smh I'm real disappointed and dissatisfied
Reply from Laurel RoadFeb 7, 2023
I am sorry for your poor experience with Laurel Road. If you wish to discuss further reach out to our Premium Care Team at 833-427-2265
Cecil J.
I always do my banking online and love to use banking phone app, but the app is not so good.
Reply from Laurel RoadFeb 7, 2023
Thank you for sharing your experience, we are constantly making improvements to our online platform, due to feedback like yours.
Thomas M.
I've opened a new account over a month ago and things are running very smooth with my direct deposit and the benefits offered by Laurel road.... I would recommend this to anyone
Reply from Laurel RoadFeb 7, 2023
Thank you for taking the time to share your experience with Laurel Road. We are happy that all is running smoothly with your new account.
Jamie C.
Locked out of account. No reason I shouldn't be able to access my account.
Reply from Laurel RoadFeb 7, 2023
We are sorry that you are locked out of your account, please call our Premium Caret Team to discuss further at 833-427-2265.
kalyan E.
This bank is a joke. I don't recommend this bank if you want access to your own funds. I opened a Laurel Road Loyalty Checking account and funded the account with my own money from another bank. They locked the Account for no reason and restricted my access. I called the customer service and jokers told me to wait 10 days. I waited 18 days and called them again. Now they want another 10 days and will receive the decision in mail. You are better off doing business with local credit union than shady banks like Laurel Road.
Reply from Laurel RoadFeb 2, 2023
New accounts often have additional review as we get to know you better, we are sorry we fell short of your expectations.