Great
Based on 337 reviews
laytrip.com4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Laytrip is a Layaway Travel Agency (LTA) that was created by experienced industry and online product specialists, to make travel simpler, easier, and more affordable for everyone. Our platform lets you book airline and hotel itineraries, then pay with customizable installments without any credit checks or interest charges.
laytrip.com (laytrip.com) has 337 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
337 approved reviews, newest moderated first
victor
It is very slow, so I had to do several times.
Reply from laytrip.comJul 26, 2024
Hello Victor, Thank you for your feedback. I'm sorry to hear about the slow website performance. If you continue to experience issues, please reach out to our support team with the details of your search. We will be sure to investigate it. Sincerely, Laytrip Team
WATKINS HEATING & AIR S.
People this company evidently is a scam. I did not use them . Someone charged my debit card 1840.00. Just found out today. I don’t have a number to reach them. Ridiculous. Don’t use this company. Warning!!!!
Reply from laytrip.comJul 26, 2024
Hello there, The security of our customers is our top priority. We have emailed you to investigate and resolve this issue immediately. If you ever notice any unauthorized charges, please also contact your bank to secure your account details. Sincerely, Laytrip Team
customer
Great deal and price and option to pay.
Celestine Credo B.
I appreciate that this company is able to help a lot of people who cannot afford to pay for airline tickets in full. However, if you require their assistance with name corrections and other significant tasks before your trip, they don't have a phone number to contact to resolve problems quickly. Getting in touch with them is a very frustrating experience. We sent a million emails and never received any reply. We are in a desperate situation as we are going to leave soon. Their service is definitely in need of improvement. It is their responsibility to assign seats since they are the ones booking the tickets for us. Instead of leaving their customers behind after receiving the full payment, they should take care of them. Now, it's five of us and we will be seating separately instead of together. Very disappointing! I don't think I will recommend this company.
Reply from laytrip.comJul 12, 2024
Hello Celestine, We apologize for the frustration and appreciate your feedback. For any urgent requests, please chat with our agents on live-chat or send us an email to the customer support address stated in your booking confirmation. Regarding seat selection and other additional services, customers are responsible for arranging these directly with the airline after receiving the confirmation code. This information is highlighted on our checkout page. Sincerely, Laytrip Team
customer
No confirmation with the actual airline
Jared M.
I thought this would be a good experience, however me and my wife booked a round trip flight to Las Vegas. Using Lay Trip we made our weekly payments. And then we were set to travel. Unfortunately our departure flight with Frontier was cancelled due to maintenance issues. So we filed a refund claim with frontier which they approved it and sent me and my wife vouchers plus a partial refund. So I reached out to lay Trip to get status and to let them know Frontier sent them a refund on the payment method they used to book my flight. I attached and sent LayTrip an email with Frontier info about refund. It’s been almost a month since interaction with Lay Trip and no resolution I keep getting run around. I’m disappointed in how there handling this and because of this I would not recommend this company.
Reply from laytrip.comJul 12, 2024
Hello Jared, We apologize for the delay in processing your refund. When booking through a travel agency like Laytrip, there are multiple layers of communication with the airline, which extends the processing times. We understand your frustration and regret any inconvenience caused. As I can see, your refund has been processed as of now. Thank you for your patience. Sincerely, Laytrip Team
Anthony
I got confirmation hotel last two week ago thank you Laytrip is legal I’m happy paid off installment plan I like Laytrip have installment plan for hotel or flight I give you 5 star
Cliff S.
awesome service will use again customer service top notch
