La-Z-BoyReviews of lazyboy.com

Bought 2 Recliner Rockers, nothing like the show room models! Deep creases in the back rest give the impression of well used even though they are a week old! Sent photos to the shop who forwarded them on to Lazyboy! The answer was they were incorrectly stuffed! They sent out the local repair guy who stuffed some more foam into them with no apparent change. The shop said that Lazy boy will not take them back and replace them! Terrible customer service

Bought a fabric sofa from La-z-boy. After a week one of the cushions at thr back split. La-z-boy couldn't replace the cushion so instead replaced the sofa. The replacement came with a hole in it. La-z-boy couldn't replace so gave us a discount. We were very disappointed as we thought we were buying a premium product. Two years later my elderly father bought a leather recliner. Within 2 years the leather was peeling. Despite being under warranty La-z-boy dont want tonknow because we didn't buy the expensive leather conditioner to extend the warranty. Avoid, avoid, avoid.

Lazy boy sofa . Told you should not use the head rest for your head .are they joking because of oil in your head caused leather to flake . The sofa is only 5 month old and cost £3860 .and then to be told its not cover by the 12 months warranty or the 5 year warranty. Absolutely heart broken .

Bought a leather La z boy 3 seater recliner and a recliner chair from ScS in Oldham £5000 in total. Within weeks the recliner on the 3 seater was clicking and juddering when it was being reclined, they came out to repair it (twice) a couple of weeks later had to get them out again for the padding on one of the arms of the chair it had gone completely flat, they didn't or wouldn't do anything about it was told it was because we were putting our arms on that side more than the other!! Eight months down the line the leather has started peeling on the head rest of the chair but apparently that's down to us putting our heads against it??? The recliner on one of the seats on the sofa has dropped so it doesn't match the other 2 I'm presuming that's something we have done too as that seems to be the standard reply. We have a leather 2 seater sofa (not a La Z boy) that we have had for over 20 years....not a mark on it, maybe we haven't been putting our arms/head on it as much? Both ScS and La Z boy are complete jokes they have no interest in resolving any issues they're only interested when you're handing your hard earned cash over to them. I would advise anyone looking to purchase a new suite to avoid both of these companies like the plague, overpriced and extremely poor quality.

The loveseat was delivered damaged. The delivery man misled us. It took 4 months and three visits from Comfort Care and the damaged loveseat ended up with MORE damage from his attempts to repair the item. We took pictures along the way and kept the store manager updated. Now Comfort Care is stating WE damaged the item. Fraudulent store practices. We are seeking civil action.

I purchased a recliner that had the lift and vibrator in it. I made the purchase in 2017, and need these features for medical reasons. The control recently stopped working and needs to be replaced. Lazy Boy no longer does their own repairs. They have outsourced this. There is a 2 month wait, and you have to pay $160 when you make the appointment - their per hour rate. Very disappointing.

Our experience much like the July 25th review. Bought a “leather” motorized recliner in 2017. Trusted it was leather and as satisfactory as previous Lazyboy purchases. The front arm panels began peeling this year and it is now a piece of junk. No one would even buy it in its present state. We are being given NO satisfaction from the store. They won’t even offer to fix it. We will never again shop at Lazyboy! More stress for a husband who has had a stroke and a cancer diagnosis in the same year.

After having lazy boy for 14 months the leather has started to peel. Contacted retailer SCS who advised to make a claim of the peace of mind insurance I had purchased. Guess how that went...not covered. So contacted SCS and they sent out there so called professional who wrote on his report natural body fluid, but at time of visit commented that he did not think the leather had been finished properly 🤔 However this is not written in report. Contacted SCS today and they said as just over the year warranty nothing they can do. Had a bit of a rant and my case has been sent higher up the chain. Watch this space. The Saga continues, wish I had read the reviews prior to purchase. Two weeks later,chapter 2, email from SCS stating, as predicted, technicians report says accidental damage, surprise surprise, so requested a copy of the technicians report, ScS sent email saying report attached, nothing attached!! meanwhile submitted another insurance claim to the peace of mind insurance cover, stating accidental damage but no idea how I accidentally made leather peel, so will wait to see how that turns out, chapter 3 to follow hopefully soon. Chapter 3 response/decision from insurance I quote (the damaged has not occurred as a result of an accidental event and the policy does not provide cover for this). Meanwhile now on email number 4 to SCS asking them to send the technicians report that they forgot to attach!! So now gathering all evidence for ombudsman complaint...