Reply from LEADBUILDBRANDNov 27, 2023
Hi Jen,
Thanks for taking the time to leave a review.I want to talk about some things that aren't true in what you said.. Let's start with the first claim: "Be aware as soon as your check is cashed you are on your own and the communication stops." I checked all the communication such as date and time, and not once I was able to find any instances where communication stopped. We answered all your questions on time and even sent you daily updates when you wanted to pause your store due to the pending Shopify payout that needed to be deposited first. So, it's disheartening to hear this as it's not true.
Your second point is about us promising you'd make $10k per month. That might be a misunderstanding. We usually mention those numbers to potential clients who want to scale quickly, but it requires a higher ad budget. Unfortunately, that didn't apply to your situation.
Now, regarding your claim that setting up the whole Shopify store was required: that's surprising. We've been in this business for over four years, and no client has ever had to build their entire store. If you're referring to adding your basic info like name, email, and bank details for payouts, yes, every client does that, and it takes about 5 minutes.
Moving on to the next point about weekly phone meetings: I think you may have misunderstood. We offer support via the Slack app, where you can request a call at any time for questions, but I found no record of you requesting one.
Next, your claim of losing about $15k over three months is inaccurate. You counted only the ad expenses, not the revenue generated. Also, you can't include the store setup cost since you still have access to the stores you paid for.
Finally, you mentioned that products are drop shipped from China, and some orders take time to be delivered. This is true, as shipping times vary. Regarding the angry customer, they didn't have access to your personal info; they were just being forwarded to you.
In conclusion, you posted this review a month after closing the store, and you didn't express any dissatisfaction or concerns during that time. We're open to finding solutions, so if you have any questions, please reach out to us at [email protected]
We are also providing a Google document as evidence to support the points mentioned above.
Link: https://docs.google.com/document/d/1BcUQEa-oGXva_Xx_59bT2j29Ct6nXMaVOGfP4gBbggs/edit?usp=sharing
Thank you
for your feedback.
TEAM MANAGEMENT.