LeafwellReviews of leafwell.com

Reply from LeafwellMar 5, 2026

Hello John! Thank you for taking the time to leave us feedback. I apologize for any confusion surrounding our concierge program. The concierge program fast-tracks your contact with our support team, who will also verbally walk you through the state application process. At this time, we are unable to complete the state application for patients, but we are happy to guide them through. We would be happy to assist or answer any questions that you have, now or in the future. You can reach us by email at [email protected].

Reply from LeafwellNov 18, 2025

Hello Cedric! Thank you for taking the time to leave us feedback, so that I may assist. I understand how important it is to be able to access your medicine promptly, and I apologize for any delay or inconvenience caused. In your state, you should receive an approval email from the state within 30 days of submitting your application. After you have been approved and have completed the "patient self-evaluation", you are able to reach out to your chosen medical dispensary to schedule your initial consultation with the pharmacist on site. I will notify our escalation team and ask that one of them reach out to see if they can assist. If you have questions before they reach out, please email us at [email protected].

Reply from LeafwellNov 5, 2025

Hi Cory! I appreciate you taking the time to leave us feedback so that I can assist. I understand how important it is to have a digital copy of your certification/card, so that you can access your medication while you're waiting for the physical copy to come by mail. I apologize for any frustration or inconvenience caused. I see the digital copy was uploaded after your appointment and should have been emailed to you. I will notify our escalation team and ask that they reach out to make sure it was received. If you have questions before they reach out, please email us at [email protected].

Reply from LeafwellAug 18, 2025

Hello Rita! Thank you for leaving feedback so that we can assist and clarify. For your medical card in your state, a passport-style photo is required. It looks like a photo of your license was uploaded, instead of a passport-style photo. We sincerely apologize for any confusion or inconvenience caused. I will notify our escalations team and ask that they reach out to assist. If you have questions before they reach out, please email us at [email protected].

Reply from LeafwellAug 15, 2025

Hello Bridgette! We appreciate your feedback and regret that your visit felt so brief. It is expected that all our patients have a thorough consultation, feeling educated, empowered, and heard. I apologize that we missed the mark with you. We will review this to improve our patient interactions. I will notify our escalations team, asking that they reach out to see if there is anything they can assist with. If you need assistance before they reach out, please email us at [email protected].

Reply from LeafwellAug 11, 2025

Hello Tony! Thank you for taking the time to leave us feedback. I apologize for any frustration or difficulty caused by the certification process. We strive to make the certification process as easy and convenient for patients as we can. I am glad to hear the temporary card was received. I will provide your feedback to our escalations team, and ask that one of them reach out to make sure you were able to complete the state's registration so the physical card can be sent. If you have questions before they reach out, please email us at [email protected].

Reply from LeafwellAug 12, 2025

Hello Melvin. Thank you for taking the time to leave us feedback. We sincerely apologize for the issues encountered when you were downloading your certification. We strive to make the process as simple as possible, and understand how important it is to be able to access your medication as quickly as possible. I will ask a member of our escalations team to reach out to see if there is anything they can do to assist. If you need to reach us before they reach out, please email us at [email protected].

Reply from LeafwellJul 29, 2025

Hello Randy! Thank you for taking the time to leave us feedback. While I am glad to hear our whole support team was helpful, I am very sorry to hear of the experience you had with the provider. It is our expectation that all patients will be treated respectfully and with care, leaving the consultation feeling educated and heard. I will notify our escalations team, and they will reach out to you to gather more information so that we can ensure that this doesn't happen again. If you need to reach us before they reach out, please email us at [email protected].