Dan Y.
Terrible platform, unavailable customer service
Updating your crypto accounts is extremely tiresome. The update can be stuck for hours or longer. Account settings are minimal, simply updating your credit card if it expires is a broken part of their webpage. No telephone support, no email support, just a freshdesk ticket, and they don't get back to you with any speed. Look elsewhere.
Reply from LedgibleApr 17, 2025
Hi Dan, I’m really sorry to hear about your experience. We understand how important reliable communication is, and it seems that something may have gone wrong in our last interaction. While we don’t have a direct call line, we always strive to be available for our clients and offer face-to-face meetings via Google Meet if we cannot solve the issue via mail, often on the same day, whenever an issue arises. Typically, we aim to respond to all inquiries within an hour during business hours, so I’m truly sorry if we fell short in your case. We’re always here to help, so please don’t hesitate to reach out if you need anything.




