Poor
Based on 113 reviews
Le Labo Fragrances2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Le Labo Fragrances was born in Grasse and raised in New York, the city where they opened their first boutique in 2006. The boutique was named Le Labo ("The Lab" in French), going back to the roots of perfumery and allowing clients to witness their fragrance being freshly hand-blended. Today, that same simple intention remains... clients are invited to forge an intimate connection with fragrance itself, to experience the craft of slow perfumery, and to simply slow down and awaken their senses.
Le Labo Fragrances (lelabofragrances.com) has 113 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 57 reviews with 1 star · Clear filters
Charalampos
During Black Friday period all of a sudden their Noir refill perfume ran out in Selfridges and Liberty’s. I find this at least disappointing.. I now have switched to Maison Crivelli.. all the best Le Labo.
Bryan K.
I purchased the 500$ diffuser one year ago. It stopped working, so I politely wrote the company asking to repair knowing that the warranty had expired. That did not work so I took it apart and found the small air compressor was damaged due to glue in the fan. (Manufacturer problem) Again, I write asking if the company would sell me the part. They responded with “we do not make parts available to clients” Did some investigation and found the exact part from a robotics store at a cost of $4.00. Yes 4.00 bucks. !!!! I repaired the unit in 5 minutes. This product is a total rip off !!! What’s worse is the customer service so rude and dismissive. Spend your money elsewher !!!
Callum C.
No reply to any enquiry I have ever sent to their support email. A company that believes branding precedes service. I will seek fragrances that come with both.
Penelope
I am trying to use a 250 euro gift card and it seems impossible ! You cannot use in store and the stores in stores do not accept the vouchers and deliver from online orders . I have changed the order to go to a London address rather than Portugal to pick up from friends next time I am in London . But then I get almost to the end and attempt to offset the voucher value only to be told that the code is not valid ! Its frustrating in the extreme and impossible to get any support !
Miguel Delgado A.
It’s been nearly 3 weeks since a bought one of their bottle in Heathrow Airport, after contacting their customer service team 3 times, I had no answer, no options for my problem. Definitely they try to build a high quality brand but this is far from reality. Shame
Spokk
They produced a tracking number and never sent the package it's been a week. They refuse to answer any of the emails i sent them. I'm now forced to contact my bank to start a credit card dispute.
akeem T.
Lelabofragrances is the worst thing ever. I placed an order on November 21st, but Lelabo has refused to ship my order. I have texted them on every app and email, yet they still refuse to send my stuff.
Andrew
We received a gift card for Le Labo (which was purchased online, from another country), however, the stores where we live won't accept it, and neither will the 'online' stores in other markets. I've emailed all the various contacts shown online (repeatedly) and still no response from any of them.
