Le Labo FragrancesReviews of lelabofragrances.com

Just received the discovery box. Honestly? Not good. Rose 31 and The Noir 29 both had an extremely faint smell with a urine-like dry down. Another 13 smelled like window cleaner. Thé Matcha 26 and the Santal 33 were okay, I'm not sure if I'll ever use them. The rest, since I can't even give these away, I'm going to throw them out.

The fragrance itself was excellent rich, distinctive, exactly what you’d expect from a luxury candle. Unfortunately, the actual candle performance was terrible. After just a short period of use, it started tunnelling badly and burning unevenly, despite being burned properly and cared for exactly as instructed. For a candle at this price point, that’s unacceptable. What really ruined the experience, though, was the customer service from Le Labo. I contacted them with photos and details, expecting at least some level of accountability or concern. Instead, they completely brushed the issue off and pushed me back to John Lewis. To be fair, John Lewis were actually helpful and professional. But I’m not making a 45-minute round trip to sort out a faulty luxury candle that should never have had this issue in the first place. Le Labo charges premium prices and markets itself as a high-end experience, but when something goes wrong, they seem completely uninterested in standing behind their products. Beautiful scent. Poor product quality. Worse customer service.

“I ordered Santal 33 but received the wrong fragrance (Thé Matcha 26). It took several days and multiple emails to get a real response, as I only received automated replies at first, which is frustrating for a $240 order. The issue is still being resolved, and although a replacement has been sent, I now have to go out of my way to a UPS store to return their mistake. For a luxury brand, I expected a much smoother and faster customer service experience. “This situation is still ongoing. Although I was told on April 30 that a replacement was being sent, it is not expected to arrive until May 5. This means it has taken almost three weeks to resolve an issue that was not my fault. This delay is unacceptable for a luxury brand, and I have consistently had smoother and more efficient service from far less expensive brands.” “Update: I have now received the replacement. However, I was not initially provided with a return label for the incorrect item. I had to call customer service to resolve this, and they are now sending the prepaid return label by email, which I have to print myself. While I appreciate that the issue is being addressed, the process has required multiple follow-ups and unnecessary inconvenience for an error on the company’s side, which should have been handled more efficiently from the beginning. Additionally, I have not been proactively contacted at any point regarding this issue, which is disappointing for a luxury brand.”

I recently bought a candle in Soho, as a gift I was bringing overseas to a friend. once opened, the label was misplaced and the glass ruined. I contacted customer service to be told that "imperfect is beautiful" is their mantra, Wabi Sabi, and that I could return the candle. After pointing out that the candle had travelled with me to Milan and was not going to come back, I also mentioned that I would have expected some form of refund/discount. I didn't even get a reply .... Considering these candles are not cheap, the minimum would be a proper follow up. It was so embarrassing to have my friend, the recipient of the gift, notice that the personalised label had been put on carelessly, and that the rim of the glass was faulty....

A perfume of quality should last. Much as I love the scent: it becomes undetectable after half an hour. My previous favourite high end perfume at a comparable price lingers for weeks. Shame on the manufacturers!

Be careful if you order samples; more often than not, the spray bottles do not work and the perfume gets stuck in the bottle. Waste of money!

The fragrances are often excellent, but largely overpriced. If you buy smaples, do not expect the spray bottles to work. You will mostly be stuck with £50 worth of perfume that you can't get out of the bottle because ALL 5 spray bottles do not spray. Plus Le Labo randomly up their prices to an extortionate degree. Those samples that were £4 a couple of weeks ago? They're £10 now. I think it's time people look elsewhere for the hundreds of other quality perfumiers who are fairly priced.

I made two orders from this website, for 4 different samples each time. The second order had 4 sample vials but one was a scent I didn't order so I emailed the concierge listed on the website. I was told a sample of the scent that was missing would be sent and they confirmed my address. Several weeks have gone by and nothing from le labo and no answer to my emails. Perhaps a blessing in disguise...I was going to order a larger size of the neroli and the jasmine as soon as I received the missing scent for a further comparison but in the lag time I realized that while nice, they aren't worth the price. The scents don't last as a good perfume should. Shame...