LendKeyReviews of lendkey.com

Lendkey won't release the co-signer even when the borrower meets the requirements. I tried to get my name removed from 1 loan in the amount of $7,700 and they denied it. My daughter has her Masters Degree, employed with the county and has a credit score in the high 700's. I was able to get a home loan with the student loans in my name with a salary lower than my daughters. Make that make sense.

The process to refinance loans was long and confusing. It took us a while of back and forth to finally begin financing loans.

I am happy to be able to reconsolidate my loans BUT i had to do the application process 4 times over the phone before LendKey was able to get it right. the information transfer between them and credible was awful. Even after talking with them on the phone they still submitted the wrong loan and i had to get it redacted just for them to submit the same loan again. what should have been a month long process took almost 3.

December of 2022 I called customer service and asked when I could get the cosignor/myself off the loan. I was informed of 12 consecutive payments. Here we are in January 2024,now they're stating I have to make 24 consecutive payments. They can't a supervisor on the phone fast enough!! NEVER AGAIN#FACTS

Approved my loan, paid off my servicer, then left me hanging for a month. I had to send an email to find out my account information. The reply I got gave me the website (which I obviously had) and a reference to password reset instructions (not needed), and when I logged in, everything was magically there. It should have included "sorry that we overlooked this, we checked the box to activate your account, thank you for letting us know."

The site is ok to navigate, but doesn't clearly state what your minimum payment actually is. Also, the interest rate grew quickly and arbitrarily. My rate increased by a lot, even with me paying off early. I paid nearly $5000 over 3 years on one loan alone, with over paying my monthly due, and still only paid about $1000 on my principal. I had to jump through hoops to consolidate my loans, also through Lendkey, which has a lower rate for now, but I fully expect to be paying the max 18% interest rate, which is criminal. You aren't a service to the customer, you are purely a for-profit business

Be carefull with them. Looked at account last month. Said payment for April was 0. This was after Covid 19 stimulus package passed. Today 4/10 they called. Said payment was missed and they HAD NO COVID19 ASSISTANCE

Paid almost $20k in interest with only taking about $20k off my loan with not ability to help