Lenny LemonsReviews of lennylemons.com

These masks I bought, they are actually annoying, as now my daughter will only wear this brand. No other mask will do. Ugh. Fortunately, these masks, are comfortable, effective (she hasn't been sick) and make kids happy. So good work, Lenny Lemons and thank for existing.

I had ordered from this company on Jan 7th 2021 for an outfit for my daughters FEB 12th birthday & Valentine’s Day. OVER a MONTH in advance. I received one item weeks before my daughter birthday, didn’t receive second item. I reached out to them & absolutely no response. You’d expect a small business to be on top of everything & make sure all orders are complete. Yes they sent an email saying it takes a full 4 weeks to “process” an order & 3 weeks to “ship”. As someone who’s worked in retails for 3+ years & sent many packages out, this time frame is ridiculous & is an excuse for them to take so long. I will never order from them again & I will never recommend them. I’m sure this review & the countless others will turn plenty of people away. Hopefully this company can get control over their processes & not lie to customers.

Do not order. I ordered my items on 2-7-21 and have yet to receive anything. Never got a notification of anything shipping even tho they said they have. Tracking numbers do not work and messaging and emailing them gets you no where. Do not waste your time

* EDIT (updated 7/18/21) Received a note JULY 5th, asking ME to reach out to them with my order number so they can AGAIN research my order and update the status. I have yet to receive the last item in my order, and the baby is now SEVEN MONTHS OLDER. This latest response stated that they provide updates via email. NOT WITH ME! Seriously! Do not work with a company that does NOT actually have product. They're a drop ship company. They have not ONCE offered any compensation for the missing item or for the dissatisfaction with the items received - because I got them AFTER the window for returns. So they make clear that there are delays. Not an issue. But They need to adjust their policies accordingly. What an awful business. *EDIT (updated 3/17/21): I just received an email from the company. NOTE I still have received neither the item ordered OR a status update on the shipment of same. Hi Melodee, I hope all is well with you today! Your order has been delivered to you and we hope that you have received your orders in good condition. Feel free to message us again if you need assistance. We hope to see some photos of your baby wearing these outfits you ordered from our store. And if it is fine with you, we would love to share those in our website too and social media pages. You can give us your Facebook Profile Name and/or Instagram handle name if you want to be tagged. We would also appreciate if you can leave an honest rate/review through these links - trustpilot dotcom/evaluate/lennylemons.com bbbdotorg/us/hi/kailua/profile/online-shopping/lenny-lemons-llc-1296-53081761/customer-reviews But if you have concerns with the item/s you received, please don’t hesitate to get back to us for immediate assistance. We’ll be happy to further assist you with any concerns regarding your order. Hope to hear some feedback from you. Take care and have a wonderful day! ❤️ Best, Berlyn Lenny Lemons *EDIT (updated 3/10/21): As you can see, the company responded to my review. This is a canned response that many have received (see BBB). They obviously did not read my review, otherwise they would have ACTUALLY PROVIDED A STATUS REPORT, which they indicated they would do the THREE times I communicated with them. *EDIT (updated 3/8/21): Still no product, no follow up and no refund or credit provided. *EDIT (updated 2/22/21): I reviewed their BBB complaints and let them know that they had offered refunds for other dissatisfied customers. They cancelled the chat. Placed an order January 2nd (prior to reading reviews - my fault). Order processed on January 12th!!! Understanding that items could be sent separately, their shipping links are vague (you must contact them to receive the actual links, as what is on the site doesn't work). They state that items could be shipped in separate packaging. They don't state that products are shipped DIRECTLY from the manufacturer. Lenny Lemons does NOT handle any product. They apparently don't have a US warehouse and so do not offer returns. I am still waiting on one item. NOTE: they will not provide refunds - only store credit - so buyer beware. The items received were Old Navy quality. There are no labels, just a tag with a size one would hope is the size you ordered. The care instructions are a joke - Wash Separately. Dry Clean Recommended - FOR BABY CLOTHES!!! I have communicated with the company at least 4 times. They are going to follow up on the shipping that apparently arrived in the US on January 12th. This is after they said they would follow up last week on the shipping. Awful experience. Do your homework. Check the shipping and return policy before you click "PAY". Work with a company that actually handles their products so that they can stand behind the quality.

DO NOT ORDER. Scam! I own a small business, so in these crazy times, I try to support other small companies like myself. I also understand the value of good vs bad reviews. I could even make my peace with the extended shipping times mentioned in other negative reviews, but my experience was just a flat out scam! I attempted to place an order online and after hitting submit, received a screen that literally said “oops, something went wrong.” After contacting customer service, I did receive a reply confirming no record of an order was placed. HOWEVER my card was charged. The transaction cleared despite me reaching out while it was still pending. They state since they didn’t receive an order, there is nothing to refund. BUT MY CARD WAS CHARGED...for an order that quote “wasn’t made” To be fair, I will update if I ever see that money back. But in the meantime, save yourself the trouble. They just took my money and said “oops”. Not ok. Update: I said I would be fair. After leaving negative reviews and filing a merchant dispute with my credit card company, miraculously the company did eventually find records of the charge. They claim it was caused by a delay in the system. However there was no delay in processing said payment. The amount was refunded to my card, but geez, I would still stick with my original review. Save yourself the headache and order elsewhere.

They have pretty decent clothes, but all of there clothes are shipped from aliexpress or Alibaba, both of which anyone has access to. I paid over $300 for clothes on the website, and later found I could have bought the exact same stuff for less than half of what I paid.

Do not order from this company. They send tracking links that don’t even work and my order has been “processing” for over a week. They won’t let me cancel the order even though nothing has shipped yet. - Contacted through email twice with no response. Contacted through chat with no updates on when the items will be shipped. I’ve received no communication on delayed shipments via email. Tracking link that was sent after I ordered doesn’t work. Check out didn’t say it would take this long to ship.

I’ve purchased several pieces from Lenny Lemons since my daughter was born. The first few purchases were hit or miss, some great quality pieces and some not so much. I decided I wanted to ensure my infant was wearing high quality fabrics so I put LL on pause for a bit. She’s a toddler now and I went back to try a few more pieces out and we couldn’t be happier. The shipping times have drastically improved, my items arrive in good condition, the pieces themselves are both adorable and at a great price point. Will definitely be trying out the infant options with baby number 2!