lenovobatt.com Reviews | Read Customer Reviews of lenovobatt.com

lenovobatt.com Reviews | Read Customer Reviews of lenovobatt.com

lenovobatt.com reviews

165 approved reviews, newest moderated first

crpierpont
Apr 11, 2024
The new battery will not charge
The new battery will not charge. The charger and operating system test good. The battery charge did not increase at all after 48 hours connected to the charger. Support was terrible. They requested photos, videos, and then told me I need to "fully charge (more than 12 hours) and discharge it to 5%-10% for 3~5 times ... before use." This after I told them that it would not charge at all.
Reply from lenovobatt.comApr 12, 2024
Dear Customer, Sorry for the inconvenience. We have provided the solution in the email. Please reply in the email whether you need us to ship you a new battery for the replacement or just refund. Thanks for your understanding. Sincerely, lenovobatt.com Team
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Danielle L.
Apr 11, 2024
I visited this website due to its high ratings but....
I visited this website due to its high ratings, and I found the battery I needed at half the price compared to Lenovo's official site. It was delivered with the essential installation tools, including two screwdrivers, which I appreciated. However, when I attempted to install it, I discovered that it didn't fit correctly because the holes didn't align. Upon contacting customer service, I was informed that I had ordered the incorrect version of the battery; there was an A version and a B version, a distinction I was previously unaware of. This critical information would have been more helpful at the outset. After clarifying this detail, their response was to suggest placing a new order for the urgent part, while asking me to hold onto the incorrect battery temporarily. They promised to send the return address and process a refund once they were ready. Despite wanting to give them the benefit of the doubt, I found their request to keep the wrong battery temporarily rather suspicious. Later, I received another email asking me to hold onto the battery for a bit longer due to adjustments in their local warehouse, with a promise to contact me about returning it within 15-30 days. While it's just $40, the situation still feels unsettling.
Reply from lenovobatt.comApr 12, 2024
Dear Customer, Sorry for the inconvenience. We have contacted you for the return by email, please process the return and the refund will be processed. Thanks for your patience and understanding. Sincerely, lenovobatt.com Team
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Ellen M.
Apr 10, 2024
Didn't Work
My Lenovo FLEX 6-14IKB-81EM computer would not work when this battery was put in. Replacing it with the original battery restored function.
Reply from lenovobatt.comApr 12, 2024
Dear customer, I'm sorry to hear about your bad experience. Would you mind reaching out to me with more details about the situation? Any more light you could shed on what happened would be much appreciated. We will investigate and take appropriate action. Please be assured that a replacement battery or refund can be guaranteed if it turns out to be defective. Best regard, lenovobatt.com Team
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Pat
Apr 7, 2024
The battery didn’t fit my laptop
The battery didn’t fit my laptop. When I asked if I could return it, I was told to keep it but was not told if I could get a refund. I was told to send a bunch of pictures and that it was the wrong size. Do they even have the right size??? Was never told anything else.
Reply from lenovobatt.comApr 9, 2024
Dear customers, We are very sorry that we sent the wrong battery and we have contacted you via email to communicate. Please return the incorrect battery to the address we provided and send us a receipt with the tracking number. Afterwards, we can ship the correct battery to you. We apologize again for the bad experience we brought you, and thank you for your understanding and cooperation. Sincerely, lenovobatt.com Team
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Joseph J.
Mar 28, 2024
Grateful for the bigger battery
Grateful for the bigger battery. It doesn't improve the battery time a whole lot, but it still helps. The only complaint I have is that the part that I plug into the battery port on the laptop had notches on top that the original did not. So, I had to shave those down for the plug to work. Other than that it was very easy and useful.
Reply from lenovobatt.comMar 29, 2024
Dear Customer, Thank you for your feedback. We're glad to hear that the larger battery has provided some improvement in battery life for your device. We apologize for the inconvenience regarding the notches on the part that plugs into the battery port. Your feedback helps us improve our products and services. If you have any further questions or concerns, please feel free to reach out to us. Best regards, lenovobatt.com Team
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Buddy
Mar 23, 2024
Received in good working condition
Received in good working condition
Reply from lenovobatt.comMar 25, 2024
Dear Customer, Thank you for your feedback. We're glad to hear that you received the product in good working condition. If you have any further questions or need assistance, feel free to contact us. Best regards, lenovobatt.com Team
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Chad F.
Mar 18, 2024
Great price on genuine Lenovo batteries
With Lenovo requiring genuine batteries in their laptops and reading about the fakes out on the market and getting a laptop with a fake battery in it from eBay I was concerned buying this battery. Thankfully it works great and was accepted by the firmware. I would have given 5 stars except the shipping took forever to go from California to Colorado. I could have shipped it by pony express faster. I think it is because you use DHL to get it to USPS. I have gotten packages from the east coast faster when shipped only through USPS. Other than the shipping I am very pleased.
Reply from lenovobatt.comMar 19, 2024
Dear Customer, Thank you for sharing your experience with us. We're glad to hear that the battery you purchased works well and was recognized by your Lenovo laptop's firmware. We understand your concern about genuine batteries, and we assure you that our products are authentic and reliable. We apologize for the delay in shipping from California to Colorado. We strive to provide timely delivery, and we're sorry that your experience did not meet our usual standards. We'll take your feedback into account and work on improving our shipping processes to ensure faster delivery in the future. We appreciate your understanding and patience. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our products. Best regards, lenovobatt.com Team
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Allan L.
Mar 15, 2024
Battery doesn’t work
Battery doesn’t work. Attempted to RMA and have received no response.
Reply from lenovobatt.comMar 18, 2024
Dear customer, I'm sorry to hear about your bad experience. We have received your RMA request and waiting for your reply. Would you mind reaching out to me with more details about the situation? Any more light you could shed on what happened would be much appreciated. We will investigate and take appropriate action. Please be assured that a replacement battery or refund can be guaranteed if it turns out to be defective. Best regard, lenovobatt.com Team
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