Janet
Shipping delay & lied to by customer service
After placing my order, I was informed that my order would be delayed. Normally this would be fine, but we're going on vacation and our beach house rental does not have a mailbox. I called customer service and changed my delivery address to our beach house rental, and requested that any service be used other than USPS. The customer service person said my address was changed and said it would be delivered by DHL. Sam's Club was able to deliver my contacts in a timely manner so I called Lens.com to cancel my order. This Lens.com customer service person said my shipping address still showed my home address, and it would be delivered by USPS. So basically the first customer service person I spoke to didn't do anything I asked?




