LensablReviews of lensabl.com

Reply from LensablAug 17, 2023

Hi, Charlton! We're thrilled to hear that your experience with us has exceeded your expectations! It's wonderful that you found the glasses to be of great quality and that they've become your new favorite. We're glad you were pleased with the packaging as well. If you ever need more eyewear solutions or have any questions in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with Lensabl. Thank you for choosing us, and we're here whenever you need us!

Reply from LensablAug 18, 2023

Hi, Mason! We apologize for the stress and inconvenience you experienced during the process of getting your glasses. Your feedback is crucial in helping us improve, and we're truly sorry for the delays and lack of transparency you encountered. We're glad to hear that the glasses turned out okay in the end, but we understand that a smoother and more transparent experience is what you deserved. Your input about the website's tracking information is noted, and we'll work to address this issue to ensure accurate and helpful tracking for our customers. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're committed to making improvements and providing you with a better experience in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for choosing us, and we hope to serve you better next time.

Reply from LensablAug 18, 2023

Hi, Tom! Thank you for sharing your detailed feedback about your experience with Lensabl. Your thorough insights are valuable, and we appreciate your constructive input. We're glad to hear that you had positive experiences with certain aspects, such as the turnaround time, quality of lenses and assembly, and the provision of shipping materials. We understand your concerns and frustrations with the process, including the delays in receiving the shipping box, the timing of payment, and the handling of the old lenses during shipping. Your suggestions regarding quality control, immediate shipping box provision, and improved handling of returned items are noted. We're committed to learning from your feedback and making necessary improvements to provide a smoother and more satisfying experience for our customers. We're pleased to know that you were happy enough with the finished product to place a second order and that you took the time to provide this constructive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to serving you better in the future. Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations.

Reply from LensablAug 18, 2023

Hi, Jen! We sincerely apologize for the extended wait time and the lack of clear communication regarding the status of your order. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused you. Your feedback is incredibly valuable, and we're committed to making necessary improvements to ensure a smoother and more transparent experience for our customers. We apologize for the inconvenience and stress this situation may have caused. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to learning from your feedback and providing you with a better experience in the future. Thank you for choosing us, and we hope to have the opportunity to regain your trust and serve you better next time.