LensCraftersReviews of lenscrafters.com

Ordered a new prescription on a Friday. Had my new glasses on the following Wednesday. Great service!

I am writing to express my dissatisfaction with the service I received at your International Plaza Bay Street Mall Tampa store on 07/07/24. I have been using eyeglasses for many years, but my recent experience was deeply disappointing. Upon entering the store, I was greeted by one of the staff members who was very friendly. I chose my eyeglasses within 10 minutes as I had already decided from my previous visit. Another staff member placed an appointment for my eye exam, and I wanted to ask about the price for lenses since it was my first time using new insurance. When I approached the counter for assistance, the employee I spoke with was dismissive and seemed uninterested in helping me. This lack of basic courtesy set a negative tone for my visit. I had basic questions about the different lens options available for my prescription. Unfortunately, the staff member assisting me appeared to be showing me the options for the maximum price they could charge. She showed me lenses for $428 after my insurance coverage, which I found quite high, considering I chose eyeglasses that were around $500. I knew the price for Miu Miu eyeglasses was acceptable. I just wanted to be sure what I was paying for. When she asked me what my price point was, I explained that this was about my insurance coverage. I have been an eyeglasses user for 20 years and am also a doctor. When I told her this, she simply said “okay” and then showed me options for $60. This made it difficult for me to make an informed decision. I did not feel I should have to mention my job or my knowledge about glasses. When I finally selected a pair of frames, the process of placing my order was slow and inefficient. Impact: The unprofessional behavior and lack of assistance from the store staff resulted in a frustrating and unsatisfactory shopping experience. I did not purchase anything and was not able to complete my eye exam. I left the store feeling undervalued as a customer. Resolution: I request that you address these concerns with the staff at the International Plaza Bay Street Mall Tampa store to ensure that other customers do not have a similar experience. Additionally, this is my first review for any store, but I want you to realize that I took my only day off in the last 10 days to visit your store. I drove there for an hour and have since scheduled another appointment at another LensCrafters store in Tampa Wesley Chapel, as I knew this was just a bad staff member experience and not reflective of the brand.

While there were two emails about the delayed shipping, the glasses I ordered were just what I was looking for. It seems the Rx is right on. The email communications let me know the order had not been forgotten. I assume the delay was due to higher summer orders.

great selections, quick turnaround

I like the frames and fast service

My glasses are perfect and the ordering process was so easy! I expected it to be more complicated since I was using insurance. It wasn't. And they fit perfectly! I will definitely be returning. Highly recommend.

I stopped in to ask if this store could repair my glasses. Ms Wendy Bridges did the repair in less than ten minutes and refused to let me pay for the work she did. Great responsive service. Thanks, Wendy.

Great customer service and pricing.