Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rhonda
Very helpful, very accommodating, and got done what I needed with a pleasant and helpful .attitude
Reply from LensDirect.comApr 23, 2026
Hello Rhonda! We’re happy to hear the experience was so helpful and accommodating, and that everything you needed was taken care of with a positive attitude. Thanks for taking the time to share your feedback we really appreciate it!
Marybeth S.
Thank you Chela!!! You really helped me so much! I appreciate it!
Reply from LensDirect.comApr 23, 2026
Hello Marybeth! We’re so glad to hear Chela was able to help you and make such a positive difference! Your appreciation means a lot, and we’ll be sure she sees your kind words. Thanks for sharing your experience!
Heidi V.
Such a lifesaver !! It was my first time ordering through LensDirect and I was going to cancel my order because I didn’t think it would have got here on time for my vacation but Bibi came up with a quick solution and was very helpful and fast responding! Will definitely be ordering contacts from them again.
Reply from LensDirect.comApr 23, 2026
Hello Heidi! We’re really glad Bibi was able to step in and find a quick solution so your order arrived in time for your trip. That kind of timely, helpful support makes a big difference, especially on a first order. Thanks for sharing your experience we look forward to helping you again!
Ngan D.
Great service and fast support. Sherine was very helpful and made the process easy. Highly recommend LensDirect!
Reply from LensDirect.comApr 23, 2026
Hello Ngan! We’re happy to hear Sherine made the process easy and provided fast, helpful support. We really appreciate the recommendation and are glad you had a smooth experience with us.
Merrill K.
Jared was very helpful wiyh my sutuation.
Reply from LensDirect.comApr 23, 2026
Hello Merrill! We’re glad to hear Jared was helpful with your situation and able to assist you. Thanks for sharing your experience!
EDWARD
Outstanding customer service. Had to remake my glasses 2 times, no argument at all from them. Happy to make me happy
Reply from LensDirect.comApr 23, 2026
Hello Edward! We’re really glad to hear the team was able to make things right for you, even through the adjustments. Getting everything just right is important, and we appreciate your patience throughout the process. Thanks for sharing your experience!
Brina H.
Haven was very helpful and knowledge. In a jiffy, all was taken care of
Reply from LensDirect.comApr 23, 2026
Hello Brina! We’re glad to hear Haven was able to help you quickly and take care of everything so smoothly. Thanks for sharing your experience we appreciate it!
Miriam E.
Haven was very helpful, and made communication via email a breeze. Couldn’t have asked for a better experience!
Reply from LensDirect.comApr 23, 2026
Hello Miriam! We’re so happy to hear Haven made everything easy and smooth over email. Clear, helpful communication can make all the difference, and it’s great to know your experience was such a positive one. Thanks for sharing your feedback!
