Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Peter
They charged me for an order that did not place (and of course didn't receive). I have now been on hold for 45 minutes, keep getting a recording about their five star service and asking for me to stay on hold. no way to contact a human, I have to leave now and can't afford to wait any longer. UPDATE: we reached the company and the issue is resolved, we will get a refund to our credit fard within 3-5 business days
Dakota B.
Shipment still hasnt arrived because of a wrong zip code.
Lorie F.
Mario was super helpful with helping me get replacement frames for my glasses. Made it very easy! Thank you!! ⭐⭐⭐⭐⭐
Ernesto
Never thought possible, very satisfied! Needed my prescription lens removed to save my expensive frames replaced with nonprescription sunglasses. Got a discount price, free shipping, convenient, and fast service. Very pleased with results and well worth the cost. Thank you!
Gary F.
All the contacts at Lens Direct made the process easy. Being in late 70’s and computer skills not 100 percent they help walk me through the process. Had various help but only name recall is NAHY. (Spelling)
Amy Rebecca M.
I recently started ordering my contacts from Lens Direct, and I have not been disappointed! Sari, one of the customer service representatives, went above and beyond to help me find a solution to my request. Having a warm, empathetic customer service rep makes all the difference! I'll never go back to my old supplier.
Virginia C.
I haven’t received my order even after contacting Lensdirect twice this week
Reply from LensDirect.comMar 10, 2026
Hello Virginia! We’re really sorry for the frustration this has caused and completely understand how disappointing it is when you’re still waiting for your order, especially after reaching out to us more than once this week. That’s not the experience we want for our customers. We truly appreciate your patience and apologize for the inconvenience this delay has caused. Your concerns are important to us, and we’re here to help make sure everything gets resolved.
Rosario G.
I’m very grateful that Lensdirect really care about their customers. Thanks Nyahfor your patience and your time in assisting me , answering my questions,
